Log in issues - Please read -

Discussion for Nokia Messaging for Social Networks Beta

14-12-2009 21:07

Hi All,

I am taking these log in issues very seriously and I have at least a hunch as to what may be the problem. For anyone experiencing these issues could you please email me at SeanMcClelland@ovi.com and send me your devices log file?

If you installed to C drive you will be able to find the log file at: C:\data\communities-log\urpTrace.txt

If you installed to E drive it will be at: E:\data\communities-log\urpTrace.txt

If you installed to any other drive (memory stick) please go to (memory stick drive)\data\communities-log\urpTrace.txt

Getting this log is very important as it will help me track down the issue. We had a bug related to log in which was fixed last Friday but was too late to make it into the beta. If we can confirm that fix would actually fix the problems you are all seeing then we will be in a much better position to rectify this situation as soon as possible.

Thanks for all of your help,

-Sean

EDIT:

We managed to find a server issue which has now been resolved. I am hoping that this will fix most of the log in issues you all have been seeing. If anyone is still seeing issues please continue to send me logs.

Comments

Submitted by nickfd on 14-12-2009 21:58.

Hey Sean,

I have the login issue to facebook, but i do not see a directory e:\data\communities-log

I'd be happy to work with you if you could help me generate the logfile.

Thanks!
-Nick

Submitted by SeanMcClelland on 14-12-2009 22:09.

Hi Nick,

If you cannot find it in e:\data\communities-log can you please check c:\data\communities-log instead?

I noticed on my 5800 that even though I told it to install on E drive the logs ended up on C drive for some reason.

Submitted by danandres on 15-12-2009 18:53.

Hey, i just sent you the urpTrace.txt it was on the device memory even tho i installed it to the external microsd card. what an annoying issue! it just stays with the logging in screen turning circles...

Submitted by tcaillet on 16-12-2009 00:35.

Hi,

I just sent you the log, same probleme here, i've though it was my facebook login (it's my phone number), but this thread show me there's some problems

hope a solution very soon guys

Submitted by vakassiddiqui on 16-12-2009 18:50.

Nothing got ever installed i downloaded from Nokia Ovi on my phone 5530 XM since i bought it.
And the same thing also continues in this app by Nokia...

I have installed this app succesfully but cant login to my facebook account.. it says:
"Error: The client failed to connect to the gateway."

i have emailed you the log file you've asked...

Submitted by Jiggy13 on 03-01-2010 12:02.

I installed this app a couple of days ago and was able to log in and upload photos to Facebook already. But I have to say the app is unstable as I had to try a few times before the upload was successful and the program froze often. And then this morning none of the pages would load although I was already signed in. I signed out and haven't been able to log back in since.

At first it kept prompting me to use my GPS connection which is SmartInternet by setting the connectivity to automatic. I kept clicking No because I want to connect through my WLAN connection. Finally it displayed "Error: The client failed to connect to the gateway." and that's all I've been getting for the past 20 hours.

I've tried reinstalling the app but it didn't fix it. Hope this gets fixed soon.

Submitted by SeanMcClelland on 04-01-2010 17:58.

Hi Jiggy,

Based on the error you have described it sounds likely you are using a device other than the N97 or N97 Mini. These devices have an annoyance with how they prompt for connections.

On your device, go to the devices main settings and follow these steps:

Go to Settings->Connectivity->Destinations. From there hit Options (Left select) and select "Default connection". You will see a list of options:

Always ask
Ask once
Internet
Multimedia msg.
WAP Services

Select Ask once.

Also go through the access points and make sure there are not any in "Uncategorized" . If there are move them into "Internet" instead. It sounds like on your device "Always ask" was enabled and the only access point it could find was the WLAN one. You could try deleting the WLAN access point if you continue to have problems. You can always add it back again later.

Submitted by jason.atkins on 05-01-2010 06:28.

Would just like to comment that since reinstalling this application (even on mass memory) it has worked flawlessly ... almost. Only issue now is the location sharing........it does not work on my N97.

Any thoughts from anyone? Is this functionality there?
Cheers
Jason

Submitted by SeanMcClelland on 05-01-2010 17:35.

If you are trying it indoors it could just be that we cannot get a proper GPS signal. If you can get a GPS signal then the other issue could be that you are just too far away from any known landmarks. With our current system you are only allowed to share your location if your location happens to be in our database. Personally I dislike this new system and have already requested getting this improved.

Submitted by manicmongoose on 10-01-2010 00:41.

Hi,

I think this is app is great and look forward to the additional functionality which is coming soon (twitter pictures next please!).

I have this "Error: The client failed to connect to the gateway." error as well, but only when I'm connected to a wireless router. Took your advice above and it asked me which connection to use but still bought up this error. Its quite frustrating because the app is great but I can't use it when I'm at home.

Hope there is a solution to this!

Thanks
Andy

Submitted by jeetu4444 on 11-01-2010 13:20.

Hey sean thanks man..i was using this app a lot..then suddenly it wld get stuck on logging...tried many things....but thnks to u...changing the net setting it started to work again...hope future onesw has notifications and chat if possible.... :-)

Submitted by SeanMcClelland on 12-01-2010 21:27.

I really would love chat too but I am not offering any promises on that one. I am actually not privy to the roadmap but I have told our management team that this has been requested quite a bit.

manicmongoose - Not sure about your issue. I assume you can browse the web fine from your device while on wifi? I know our client does not switch back to wifi when you enter an area with wifi available, but that doesn't sound like the problem you are having. (This also may not be fixed in time for the next beta. :( )

Submitted by manicmongoose on 14-01-2010 13:04.

Yeah, no problems with the browser and using the router. Never mind!

Look forward to the next release. Keep up the good work!

Submitted by SeanMcClelland on 14-01-2010 17:34.

Well some good news today. I complained enough that some of the developers started looking into it. Well one of them encountered pretty much all of access point problems that have been talked about. I am expecting that the having their device stop working will be good motivation to spend the time to fix the problem. :)

Submitted by jagoankere on 26-01-2010 21:10.

could it be more advance?im expecting to be more than blackberry facebook..with realtime comment notifications,on screen pop up and system integrations with phonebook..etc

Submitted by SeanMcClelland on 27-01-2010 01:08.

Hi Jagoankere,

I expect that the product will get more and more advanced as we are continuously adding more features. I am not sure about realtime comment notifications but I know that improved system integration and notification support are on our roadmap.

Submitted by shivkal on 15-02-2010 02:11.

i hv vin facin login probs fr last two weeks.....nw its become kinda ohkhay....bt still its takin too much time to open facebook specially day time...but after midnite it wrkng vry much normal like it used to be....i m using 5800 xm n gettin net frm mobile office....can u gimme ne solution???plz...

Submitted by qfire on 15-02-2010 16:44.

i cant log in to twitter, may i send the log file ? or it just about server maintenance or something like that ?

thanks

Submitted by SeanMcClelland on 16-02-2010 07:29.

Hi Gfire,

I have been too busy to go through individual log files recently but I can take a look tomorrow at yours. If you have a 5800 please take a look at my comment #7 as the majority of issues have been related to that.

When you send me the log file please include your username (gfire) so I know what specifically it is related to.

Thanks,

-Sean

Submitted by ddmcghee on 13-03-2010 20:59.

hi there

after reading everything that i could find regarding this log-in issue

i have decided to remove the application, i have tried everything i can think off, and nothing works.

can't log into facebook or twitter....

fed up of trying with this application.. may try again when a new beta is released... because this is driving me insane

i love my X6, but, it could be better if we could have a customisable home screen, so we could add widgets to it

Submitted by gohilurvish on 15-03-2010 11:05.

Hi Sean,
This is the best Free FB/Twitter App on Ovi. The FB app on OVI is nothing compared to this. Twitter also works nice.

My feedbacks...
-starting up the App takes too long...
Facebook
-Need notifications
-If no chatting, at lease show online frieds
-Improve on scrolling (too slow. How about flick scrolling)
-while scrolling, "What's on you mind" should move, it give more area for updates(and frequency to type something in "What's on..." is less)

Twitter
-Need photo uploading features
-"What's happening" should move along with page to give more space to tweets.
-Improve on scrolling (too slow. How about flick scrolling)

BTW, this is now a full time app for me and I removed the other FB/Twitter App. great going.

Thanks.

Submitted by Austin.Nokia on 15-03-2010 15:50.

ddmcghee: If you send me your logs and provide other information about your device I'd be happy to work with you to either get your login issues resolved or make sure the issue is known. Check my profile for instructions to get firmware version and logs.

gohilurvish: I'll file enhancement requests on a couple features you requested that haven't been asked for yet.

E-Mail: Austin.Nokia@ovi.com

Submitted by sarathchandars on 26-03-2010 14:45.

"Communities" doesn't work on E71 running device software version 400.21.013. It takes a long time to show any progress and closes when a white background which looks like the UI loading. Tried installing number of times but in vain. Please help...

Submitted by ajjy on 29-03-2010 05:00.

i'm in the same boat as ddmcghee here. Still can't login on my n97 mini and and emailed the logs.

is there anything else we could try?

Submitted by Austin.Nokia on 29-03-2010 14:48.

ajjy: I appear to have not received your logs. Could you please try sending them again?

E-Mail: Austin.Nokia@ovi.com

Check my profile for instructions to get firmware version and logs.

Submitted by alexnestian on 19-04-2010 20:41.

When i try to log on a Nokia E75 i get a "service not available" while at start, when it asks me to get the services ...

Submitted by gavinvermeulen on 02-08-2010 00:59.

Simply, you CANNOT use wifi to freely connect your N97 mini, only with greedy payg 3g.

also- you CANNOT drag n drop or install 99% apps through ovi suite,
yep, youve guessed it, only with greedy payg 3g.

When one door is closed it could be a bug, when two doors are closed its thought through-

Tried most suggestions and all settings.
please tell me Im (hopefully)wrong :C

Submitted by Mahadhirrahman on 05-08-2010 19:57.

nice apps..already try..but it will be more interesting if facebook got notifications alert,online friends list and chat menu..

Submitted by cardu77 on 05-03-2011 19:52.

Hello.... i can't sign in to my Facebook account with nokia social 1.3 since one week ago... I have the following message " unknown problem, please try again later" but I have tried with another Facebook account and everything works perfect... I did a hard reset... install and reinstall nokia social app and nothing worked for my Facebook account...

What should I do…. Create a new Facebook account??

I have see the log file in \data\communities-log\urpTrace.txt

and it says this in log file:

"( This is the urpTrace Social Log (#1). SMID-1.3.143(REL-Bx7)-E31 )
(Urp engine started at 2011-03-05 Sat 17:26:15 (+0000))
[172616.006,a--,___f] Tracer::logInitialMessage(), logLevel:0
[172616.296,a--,___f] nko off
[172620.360,auM,J04f] nko off
[172630.494,auM,J07f] nko off"

so what means this log file??

thanks