Nokia Music PC Client - Licensing Pop Up "Unable to get a license for the file."

Bugreport for Nokia Music PC Client

18-03-2009 00:03

Bug Summary:
Nokia Music PC Client is unable to play "Unlimited Streaming" music.

After starting up the Nokia Music PC Client, logging in and after checking the 'My Account' menu to ensure 'Streaming:ON', I browse the online catalog successfully.
When adding a song to the playlist via the 'Play Using Unlimited Streaming' button the song adds to the 'Queue' and attempts to play. After a 30 second timeout the song in the Queue indicates the message " ! - Unable to get a license for the file. Make sure that you are connected to the internet."

Also a 'Pop Up' window titled "Licensing" appears showing an information splash page:
****************************************
" Nokia Music Store - Nokia Music on PC. Download the new Nokia Music application for PC. Now it's even easier....
Dear Music Lover,
As a Nokia Music member you already enjoy access to millions of tracks that you can download and play on your PC and mobile device.
Well, we

Comments

Submitted by pauleaton on 23-03-2009 14:07.

Here's an update for those who may be interested in this thread, or anyone looking for help with a similar problem.:

After noting the lack of activity in this Nokia Music PC Client forum (perhaps due to the development team busy rolling out more Nokia Music stores and "Comes With Music", or the next software update ;) I decided to try following this up via another contact method.

I contacted Nokia Care via a web form.. Afterall, this is a service that I'm paying for yet sorely missing right now. Got a quick response with a couple of questions to follow up on... what version of Windows Media Player etc.

Long story short.... Built a virtual machine running earlier version Windows XP SP2 without any extra patches and no other software installed except Nokia Music PC Client. Logged in, checked my Streaming subscription was set to ON. Same errors as orginally posted.

My best guess... due to 30 second samples playing and "vault" audio downloading and playing this looks like an authentication issue. Could it be that when a song is added to the playlist via the "Unlimited Streaming" button, it tries to download asking for DRM permission and fails.

Enough speculation on my part... the job via Nokia Care is being moved along the support chain.
Perhaps this isn't a Nokia Music PC Client Bug as such... however perhaps it's a Nokia Music "Service" bug?

Submitted by pauleaton on 26-03-2009 14:06.

Update:
Again enjoying my Nokia Music Store "Unlimited Streaming".
Thanks to Nokia Care and the 'un-named nokia music team' for their assistance .

The fix: The 'relevant department' re-licensed the Nokia Music Streaming service on my account.

Summary: Not so much a Nokia Music PC Client bug. More of a "service" issue with back end servers perhaps not talking to each other. (This is of course just my speculation.)

Suggestion: The Nokia Music PC Client could have dealt with the error in a more intelligent way. As can be read in my initial post in this thread, I was caught in a 'loop'. In addition easier access, perhaps even via the software or "account" section of the service could provide links to more easily contact Nokia care.

Thank you.

Submitted by anoopexpress on 14-10-2010 11:33.

Hi....I'm anoopexpress@yahoo.com. I'm encountering the same problem. While I can download songs from the Nokia music store, I'm unable to play them on my windows media player. Everything went without a hitch till a week back. When i now attempt to play the downloaded song, the windows media player looks to acquire the license to play it but fails. A window opens and says: The page you are looking for cannot be found. My computer technician says, after checking my system, that there is nothing wrong with the computer or the programmes running on it. He asked me to contact the Nokia team. Hence this frantic query. Please help me at the earliest.

regards, anoop