Still doesnt allow my phone software to be updated, stupid ERROR 12707 message again and again and again
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Still doesnt allow my phone software to be updated, stupid ERROR 12707 message again and again and again
Hi mw0344,
Could you provide more information about the error?
Follow instruction here: https://betalabs.nokia.com/apps/nokia-suite-3-2-beta/bugreport/42011/ins...
Regards,
Marina
Nokia Suite team
ok so......
Phone = Nokia N95
Current Firmware = 10.0.018
Connection = USB
Computer = Windows 7 SP1
Its an old phone that hasn't been updated in a long time. When connected to Nokia Suite (and ovi suite) it states that there is a software update for the above phone, that of 35.0.001.
Nokia Suite asks you to click install, it then offers you the option of backing up phone data, after clicking next it reads "preparing to download" then 2 or 3 seconds later it throws up the 12017 error.
It appears it is a common error amongst nokia users trying to update their software. Some are suggesting that you have to stop ICS internet connection sharing. Yet this does nothing to resolve my issue.
Any suggestions would be welcome, thanks
Hello,
Any updates with this issue?
Do you still have a problem with the latest released version 3.3.86?
Best regards,
Marina
Nokia Suite team
Hi I am experiencing the same issue with an E71, using latest nokia suite version 3.3.89
help!
Hi fquesadav,
Could you provide us the system properties and log files?
Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z
Regards,
Marina
Nokia Suite team
Hi! i managed to follow the instructions you gave me for the log collection, I sent the log file attached to my latest email. I don`t see how to attach the file to this thread, let me know if it reaches you, I am available at fquesadav@yahoo.com
thanks Marina looking fwd for your feedback and help!
Thank you fquesadav!
I have got the logfiles, investigation has been started.
I let you know about updates with this issue.
Regards,
Marina
Nokia Suite team
Hi fquesadav,
I have sent you email. Any updates with this issue?
Regards,
Marina
Nokia Suite team