NokiaBetaLabs

Nokia suite detect my phone but can't connect with N8 or C7

Hi
Operating System : Win7 32bit
Bt : http://www.trust.com/products/product.aspx?artnr=17772
Problem with different Bt adaptator (one trust and other device i forgot ref) and different computer (always win7 32) and always Bluetooth 3.0

In Device manager, Atheros AR3011 Bluetooth 3.0 Driver version 7.3.0.95
Sorry for my bad english

Hi Nicolas-a,
Thank you for your reply!
You can try out these troubleshooting methods:
1) Bluetooth is not available for you to select
The option of using a Bluetooth connection can be disabled. Should this happen, the reason might be one of the following:
* You do not have appropriate Bluetooth hardware or software installed on your computer. To check which Bluetooth stack versions are installed on your computer, click Help > About Nokia Suite > System information. For a list of the Bluetooth software versions that are supported by Nokia Suite, see System requirements.
* The Bluetooth software on your computer has been disabled.
* The Bluetooth radio on your computer has been turned off.
* Check these and make the necessary corrections before you try to connect your phone via Bluetooth again.
2) Your mobile phone is not found
* If your phone is not shown on the list of Bluetooth phones found, the reason might be one of the following:
* You have not turned Bluetooth on in the Bluetooth settings of your phone.
* You have not made your phone visible to other Bluetooth phones.
To edit the Bluetooth settings of your phone, go to Settings > Connectivity or Connection depending on the term used on your phone. Turn Bluetooth on and make your phone visible to other Bluetooth phones. Then click Search again.

If all of these methods have already been tried out by you. Please submit your error report using this error reporting form link http://tiny.cc/ja40z. And please remember to attach log files along with your error report (Instructions for collecting logs file appear in section 14)

Thanks,
Best regards,
taza99
Nokia Suite Team.

I have HP 635 LH426EA and Atheros AR3011 + HS bluetooth 3.0 adapter and windows 7 ultimate 32 bit, everything is installed ok, works fine with Nokia 5800 xpres music, but I have problem with my Nokia N8. Laptop (bluetooth) recognizes my Nokia N8 and installs everything properly, but when I try to send picture or anything else from Nokia N8 to laptop and vice versa, I get a message ''unable to connect'' on Nokia N8. Why that happens? And of course if you have a solution for this, please tell me.

Thanks,

Danijel

I have this problem too since Anna update.
Bluetooth on both comuter (Win 7 x64, Atheros bluetooth adapter on Asus motherboard with latest drivers) and phone (Nokia E7 with latest FW - symbian anna) is turned on

When I try to add the phone using nokia suite (3.3.86)
It says checking phone functions for a while, whereafter it says there was a problem while pairing the device. (Nothing appeared on my device)

When I try to pair using windows, i get a message telling me that there is a hardware problem.

This need to be fixed fast...

Edit:
These things are working:
Connection between E7 and older nokia 2710
Connection between E7 and computer, ONLY IF E7 STARTS pairing. Note: After pairing the connection still doesn't work.

Update:
I managed to fix the problem (sort of)

1) Remove all items from a previous connection like drivers,settings,...
2) Reinstall Symbian Anna
3) Pairing from PC->Phone still doesn't work, but I can pair from phone to Computer now.
4) DO NOT ALLOW automatic connections. I'll try if htese are working later, but it seems to work half with automatic connections disabled. I can now play music over bluetooth, though some things are still unstable

I'll post my further expieriences here too

Edit:
Automatic connections now work too.
Seems like reinstalling anna did the job.
I'll try connecting from Nokia suite to my phone later, but it seems like that isn't working.

Edit:
Nokia Suite still can't connect.
It seems like a bug in the Firmware causing the phone to reject all new connections...

I got my driver from the site of asus, as asus manufactured my motherboard.
You shoul dgo to the product page of your bluetooth adapter (or motherboard if it is on your motherboard)
there you'll find drivers.
Example (I got my drivers for p8p67 mobo here) http://www.asus.com/Motherboards/Intel_Socket_1155/P8P67_EVO/#download

Hello Friends!

I have a problems with N8-00 & C7-00 with bluetooth contact: notebook Asus G74SX. Bluetooth in notebook is OK, in telephones is OK.
What,s a problems?

Drivers & softwares is actually.
I can't save pictures, music to phones & from phones to notebook.

And now in Anna it's a fix for this problem?

Hello All,

I have exactly same problem with Nokia C6-01. Today I updated to Belle, but it's the same.

I have ASUS P8Z68-V board with on board atheros bluetooth chipset.(driver->7.2.0.65)

I'am able to get first bluetooth connection(with the key). But pairing will lost after some time. None of the bluetooth feature is usable.

hello,

i also tried with my samsung n150 netbook. It has the same problem, too.

chipset is Broadcom bcm2070 bluetooth 3.0

Same here: Updated my N8 to Belle and installed latest 3.3.86 Suite, and it won't connect via Bluetooth anymore using Nokia Suite. It did work before but I do not remember whether it was Belle or the latest Nokia Suite which broke it.

I'm running Broadcom 2070 Bluetooth device with Windows 7 x64 PRO.

Doesn't Nokia / Accenture check anymore whether it's new software still works? So many people complainig here...

Hi all,
It is important to know if the Bluetooth connection is not working anymore after Belle update? So did that work before Belle/Nokia Suite update?
It is also important to know which bluetooth stack you Nokia Suite is using to communicate with your phone? (This information is available in Nokia Suite -> Help -> System information)

Please also include that information in your error reports.

Thanks,
Best regards,
taza99
Nokia Suite Team.

I reinstalled all my bluetooth drivers + removed drivers for my E7 bluetooth functions.
But when I tried to reconnect, I can pair (Phone-->PC), but I can't do anything.
So I can't use my computers speakers, or use my computer as headset.
I am using the windows built-in funtions. I get a notification that the phone connected, but after a few seconds it says "disconnected", and it fails.

When i try to connect to my phone using nokia suite, I can find it, nokia suite says it's determining supported functions, but then I hear more then 10 times the sound of a disconnected device (and the bluetooth indicator on my phone shows no active connection)

Then I get a popup about a security code (both computer and phone). I accept. There are sounds of a connected device.

Then I get a popup on my phone, to allow the connection. I mark the connection as trusted and continue

Now the device page from windows pops up. The bleutooth indicator on both my phone and computer are showing that there is an active device.
Nokia suite is still saying the same, about checking the bluetooth possibilities

I hear 2 disconnect sounds, 1 connect sounds, and again lots of disconnect sounds. Nokia suite now reports that the connection failed.

I get again a security question on my phone and computer (with a code). I accept on both sides, the computer shows up again in the "paired devices" list on my phone

I hear sounds of connected devices, and the windows page for the device pops up again.

That's it. Now they are paired, but nokia suite still can't connect.
The connect sounds are probably from driver installations that are finished successfully

I still can't use my computers speakers now, retrying with nokia suite just gives me that error again.

Note:
When i tried it previous times, i noticed that the phone disconnected suddenly, and all drivers that weren't installed at that time failed...

This is the list of drivers that gets installed when i connect it:

Bluetooth AV remote control target
Bluetooth handsfree audio gateway
Bluetooth A2DP source
Bluetooth advanced remote control service
Not supported bluetooth function
Bluetooth OPP
Bluetooth Imaging responder
Bluetooth SyncML client
Bluetooth FTP
Not supported bluetooth function
Not supported bluetooth function
Bluetooth MTP-device enumerator
Bluetooth device (doesn't finish installation, remains at "installing...")
Not supported bluetooth function.

Note: I translated some things, so the names might not match 100% with hte real English names.

Is there any progress on this?

note:
3.3.90 didn't fix it, gonna try 3.3.92.

So at a given moment, the computer gets that disconnect sound, and some drivers aren't installed.

When I connect to play my phone's music to my computer, it connects, and immediatly disconnects.

I don't know if this is a firmware or software bug, but i Guess something with the drivers or similar.

Saturday i was in a shop, and I tried some bose speakers over bluetooth. That worked flawless. So it must be something on the computer, or something in the firmware related to the computer connection...

It is same with me

I had exactly the same problem. It all worked like a magic when i installed Bluetooth_Atheros_7.4.0000.0096_Win7x86x64. No problems connecting now using the bluetooth.

Note: I still can't send files using bluetooth, or open the device over bluetooth(FTP).
Nokia suite also doesn't work...
I can play music to my computer, and all drivers are instaleld correctly now, but still nokia suite gives some errors.
Note: when I try to add it in nokia suite, I hear disconnect sounds, and at the end the device is removed from my computer?

When i try again, so i connect from nokia suite while bluetooth devices are not linked, it says failed, and thereafter it starts to install the drivers.

When i try again, it removes the device again as described above. when i try again, it links again,...

But nokia suite won't work...

Edit: handsfree doesn't work either, so it's only audio that works (A2DP)

After using BlueFTP, and using this application to connect to my computer using bluetooth, I'm now able to browse my phone using bluetooth. Also advanced options are working (contacts and that kinda stuff)

BlueFTP connected to my computer, so the computer showed a message similar to "do you want to allow nokia E7 to acces FTP", I answered it with "allow always"

Edit: Nokia suite works now! :D

@Taza99:
This might point that is rather the security that causes problems...

What is your BT stack?