Client goes offline with GPRS (Packet Data) Connection

Hi there,
I've installed this on our two N85's - both have FW 10.045 installed with no later update available for our custome version (11.x not release by our carrier as yet).

Anyway, what I've noticed is that if we connect via the Mobile Service provider (e.g. GPRS/3G/3G HSDPA), after approximately 5 minutes, the client goes offline. If we connect via Wi-Fi, the client never goes offline (well, we had both phones running on Wi-Fi for 8 hours +). Here are some of the things I've tried to find a cause to the problem, with no success:

1. Disable "Share my location" under Presence settings
2. Change Packet Data settings from "when required" to "when available"
3. Leaving the client open (i.e. don't press Hide on main view of client)
4. Opening another application to keep the Packet Data connection active (e.g. Open Web Browser). The connection stays active, however the client still goes offline

Can anyone else with an N85 confirm this as a bug? I've gone through all the settings 3 - 4 times, and can't find anything that would cause this behaviour, and since it does not occur with WiFi, I can't work it out. Particularly in consideration of item 4 above - if connection is available but client goes offline, something doesn't seem right.

Other than that, great application, especially for N85 users with no native IM client (I loved the client on the N80ie, even if it was power hungry!!!) Hoping for some help.

Regards,

travla

edit: changed subject

Comments

Submitted by bertrandchiu on 29-01-2009 00:16.

I also notice the disconnection happening. But since the phone (N79) is my wife's, I have not had enough time to debug and better quantify the issue.
I also can't remember if this is one of those apps that would auto-disconnect if battery goes below a certain level.
Will post when I have more data to contribute.

Submitted by gonzalo on 29-01-2009 21:48.

same here with a nokia n96 it goes offline by it self

Submitted by travla on 30-01-2009 01:44.

Thought I'd try the updated client, V1.07 (I originally had installed V1.06, which was the initial release). Installed fine, but the client still goes offline after about 5 minutes.

Submitted by kristian on 31-01-2009 15:04.

We're very sorry, but this is a real problem you guys have discovered in N85, N79 and N96.

We've identified the problem just this week and are we're working to fix it, but unfortunately, it appears that the fix can't be made to the SIS package. If this is the case, then the fix will be most likely made in to device SW update soon (but AFAIK it won't be in the N85 11.x yet).

I'm really sorry for the inconvenience.

Submitted by alsiladka on 31-01-2009 15:54.

Ahhh.. another FP2 bug :)
They never leave the change to come to limelight! I am really surprised by the time it is taking Nokia this time to polish it up!

Submitted by travla on 01-02-2009 03:47.

Kristian,
Thanks for the response, at least the problem has been isolated - this is at times half the battle. You mentioned that you don't believe the fix can be made to the SIS package; I can give you further insight using the client with GPRS which may give you guys an avenue to temporarily allow the client to stay online on FP2 devices.

What I noticed was that the client can stay online for an indefinite time, PROVIDED that there is a message sent within approx. 5 minutes. For example:

1. Turn phone on
2. Contacts on Ovi starts automatically (depending on your settings)
3. Client signs in to Contacts on Ovi
4. Within 5 minutes, a chat message is sent/received
5. Within 5 minutes of the last chat message, another is sent/received
6. And so on and so forth....

So with this scenario, it "appears" that the client remains online. Is there some way the SIS package for FP2 devices can be modified to send a single byte message to a "dummy" contact, to keep the client alive/online? This would only create a minuscule amount of traffic (about 36 kb/day), and would at least render this application usable. I know it's not an elegant solution, but it's no fun waiting for Nokia firmware updates either. My N85 product code doesn't even have 11.x available, I can't image how long I would have to wait for a fix, probably more than 6 months away at best.

Submitted by nlvv07 on 10-02-2009 23:26.

I have the same problem with my N81 8gb. I had the old version without problems, but when i update to the 29 jan version starts the problem.

Only in gprs mode. its seems like the aplication hagn up, because when i try to open it the screen flash but dont open. At the second try it open but offline,

im going back to the older version

Submitted by travla on 04-03-2009 04:13.

Hi there,
Just wanted to report back on the current status of this bug. After installing Ovi Contacts 1.0.10 and using it for nearly a week, I have hardly had any disconnections on Packet Data connections. I have had 2 or 3, but I haven't isolated the cause yet - it may have something to do with so many other apps all using the Internet Destination, but can't be certain. Also, client seems to be stable (and remains connected) when going in and out of my WLAN at home.

Not sure what you did team, but whatever changed, it was for the better. Keep up the good work.

Submitted by kristian on 22-03-2009 18:28.

Thanks!

-kristian