NokiaBetaLabs

Crash after startup

Bugreport for Ovi Maps Beta for mobile (v3.03)

12-11-2009 20:34

Installed Ovi maps 3.03 some time ago and it worked OK.

But now Ovi Maps crashes everytime about 3 to 5 seconds after startup. The application just disappears. Crashing begun today.

During the 3 to 5 seconds I can only see the following icons: My position, Find Places, Favourites, Drive and Walk. Others have disappeared.

I don't recall any special event with the phone that would've caused this. Have tried restarting the phone.

Nokia 5800 Navigation Edition v31.0.101
Ovi Maps 3.03(54) (09wk35 b07)

Comments

Submitted by oh8mxl on 12-11-2009 21:43.

I removed Ovi Maps and reinstalled the same version. This helped and it's again working.

At fist startup after re-install I noticed there is a few seconds delay: First I see only the five icons down to "Walk" and after a few seconds delay the next icons appeared: Weather, Events, Lonely Planet, Michelin. In the succeeding startups I don't see this delay abnymore.

So perhaps the application had before somehow corrupted itself so that showing these "extra" icons was problematic and resulted in crash.

Submitted by oh8mxl on 14-11-2009 08:10.

In less than a day the problem appeared again.

First, the icons after "Walk" disappeared but the application worked otherwise OK. Then after a few startups, the application crashes after a few seconds of the startup.

So I'll go back to using a non-beta version.

Nokia 5800 Navigation Edition v31.0.101
Ovi Maps 3.03(54) (09wk35 b07)

Submitted by navio1973 on 15-11-2009 01:31.

Have you tried to restart the phone and start OM?
Navio
Nokia N95(01.01) V 31.0.017 RM 159
Nokia N97 V20.0.019 RM 505

Submitted by oh8mxl on 21-11-2009 13:13.

Fabio: Yes I have.

I have traced the suspected reason for the problem. It seems to appear with WLAN AP making user authentication by means of a redirected web page at first HTTP request.

Here's how to reproduce:

Platform:
Nokia 5800 Navigation Edition v31.0.101
Ovi Maps 3.03(54) (09wk35 b07)

1. Use a WLAN AP which uses web page authentication method (allows connect from all users but redirects first http request to an authentication web page generated by AP).
2. Set this AP as Priority 1 Internet connection (Settings / Connectivity / Internet / Organize) .
3. Do not login into this AP.
4. Start Ovi Maps. Do a few address searches of nearby streets. Result should be "No results found". This more or less verifies that the AP in question is used.
5. Shut down Ovi Maps.
6. Start Ovi Maps. Now all the symbols after the Walk symbol have disappeared. After some starts the application is likely to start crashing a few seconds after startup.

Unfortunately I don't have more information about the AP so it would be interesting to hear if anyone else has this problem.

Sure, it is not wise to try to use the AP without login first but it's easy to forget. So, an easy fix is to stop using such AP as soon as you find the menu to do that (Settings / Connectivity / Destinations / Options / Delete).

An interesting point is that when the search doesn't have a connection to Nokia map server, the error message is "No results found" and not "Connection to map server failed".

Submitted by Solo1429 on 18-12-2009 06:18.

Every time I open Tools -> Settings -> navigation, it shuts down Ovi Maps.
The program otherwise works greta, I used a day licence when I travelled to Montreal, and it worked flawlessly, and very accurately.

I am just concerned that I can not customize the Navigation tab.

Any ideas?
Many thanks

Submitted by mbrett on 18-12-2009 09:26.

I assumed it was low memeory, but uninstalling Nokia Messaging made no difference. What sorted the issue was a simlpe re-insatll of the latest beta. It's been fine again since.

mbrett
N97 RM-505 (Product Code: 0585262 (Vodafone UK)) FW 20.0.019
N95 8Gb (Product Code: 0558787 (UK)) FW 31.0.015
http:///www.twitter.com/MartynBrett
http://www.n97geeks.com

Submitted by costantinobi on 06-02-2010 11:27.

Dopo 15 giorni di funzionamento perfetto, Ovi Maps va in crash 4 secondi dopo l'avvio. Firmware 40. Ho provato a reinstallarlo ma il problema persiste. Cosa è successo?

Submitted by bcusick on 13-07-2010 00:01.

hi, i downloaded ovi own voice when i opened it it told me to download the latest version of ovi maps, it already was the latest version but i went to the ovi store to re-downlad it, OVI MAPS was working fine before i re-downloaded it from ovi store, but now it crashes about 3 seconds after i open it, and ovi store app wont load up either, ive tried soft-rest and hard-reset but neither make a difference, is there anything i can do???