Comments on: Announcement: I’ll start heading Nokia Beta Labs http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/ shaping the future together Sat, 11 Oct 2008 12:51:25 +0000 http://wordpress.org/?v=2.3.1 By: Aron http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-37 Aron Sat, 15 Sep 2007 08:51:07 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-37 Hello Tommi, My friend proposed Bugzilla at www.bugzilla.org, which is already used also by the Maemo community. It is a free tool for handling bugs and technical reports. As Nokia is listed on the Bugzilla user's page and the Maemo development is managed by it, I suppose this should be the most practical choice for you too. The discussion forum side is not that strong as I saw, but it might be possible to configure it fancier. However you prefer the "Blogging style" so maybe it is not important for the ticketing system to handle... Best Regards! Aron Hello Tommi,

My friend proposed Bugzilla at www.bugzilla.org, which is already used also by the Maemo community. It is a free tool for handling bugs and technical reports. As Nokia is listed on the Bugzilla user’s page and the Maemo development is managed by it, I suppose this should be the most practical choice for you too.

The discussion forum side is not that strong as I saw, but it might be possible to configure it fancier. However you prefer the “Blogging style” so maybe it is not important for the ticketing system to handle…

Best Regards!
Aron

]]> By: Aron http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-36 Aron Thu, 13 Sep 2007 19:46:24 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-36 Hello Tommi, I though of the mixture of the discussion forum and the ticketing system as a tool to handle technical reports and for managing incoming comments. The ticketing system would put labels on the reports and comments, could be used for tracking the progress, reporting the status, document a conclusion, etc. If you prefer the blogging style over a forum format, I suppose that is just fine, but I think we can agree that the corresponding werbal comments - arrising from the discusions about the beta comments - might be as important (or more?) than the documentation of the technical process. There is the sensitive issue of the comment filtering, what gets out in the wild and what should be kept inhouse. I noticed for example that my propsals for the fresh feature wish list did not make it through and neither I received a rejection note. That should probably be handeled wiser in Beta labs. One of my comments was SDHC by firmware upgrade to utilize 4 - 32 GB memory cards.... Is it really that sensitive? I dont know... My suggestion would be to treat the bug reports and comments "private" at first, than use your blog to raise the best comments for discussions... Comments which are ignored or rejected - or kept confidential should receive some feedback, even if automated.to registered users. (whos e-mails are authenticated...)... Regarding the ticketing tools, there are sophisticated free open source tools for ticketing systems. I could tell more about these but maybe first I will ask a friend - who is an authority in my eyes regarding ticketing systems (another Tommi by the way) - to put a few lines here with links to the best available tools. If I wont be able to convince him to do this, I will try to bridge the gap as well as I can based on his advice... Best regards! Aron Hello Tommi,

I though of the mixture of the discussion forum and the ticketing system as a tool to handle technical reports and for managing incoming comments.

The ticketing system would put labels on the reports and comments, could be used for tracking the progress, reporting the status, document a conclusion, etc.
If you prefer the blogging style over a forum format, I suppose that is just fine, but I think we can agree that the corresponding werbal comments - arrising from the discusions about the beta comments - might be as important (or more?) than the documentation of the technical process.

There is the sensitive issue of the comment filtering, what gets out in the wild and what should be kept inhouse. I noticed for example that my propsals for the fresh feature wish list did not make it through and neither I received a rejection note. That should probably be handeled wiser in Beta labs. One of my comments was SDHC by firmware upgrade to utilize 4 - 32 GB memory cards…. Is it really that sensitive? I dont know… My suggestion would be to treat the bug reports and comments “private” at first, than use your blog to raise the best comments for discussions… Comments which are ignored or rejected - or kept confidential should receive some feedback, even if automated.to registered users. (whos e-mails are authenticated…)…

Regarding the ticketing tools, there are sophisticated free open source tools for ticketing systems. I could tell more about these but maybe first I will ask a friend - who is an authority in my eyes regarding ticketing systems (another Tommi by the way) - to put a few lines here with links to the best available tools. If I wont be able to convince him to do this, I will try to bridge the gap as well as I can based on his advice…

Best regards!
Aron

]]> By: Tommi Vilkamo http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-35 Tommi Vilkamo Tue, 11 Sep 2007 06:26:03 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-35 Aron: actually, I was going to ditch the discussion forum. I have never liked them (too much moderation required, too much duplicate questions/threads, too much effort required to follow the discussion, etc). Instead, I thought it would be enough - and less confusing - to have just the blog comments and email as feedback channel for Nokia. If you disagree, please comment! About the "ticketing system", could you elaborate in more detail? And how you could implement that kind of system with *very* limited resources? Aron: actually, I was going to ditch the discussion forum. I have never liked them (too much moderation required, too much duplicate questions/threads, too much effort required to follow the discussion, etc). Instead, I thought it would be enough - and less confusing - to have just the blog comments and email as feedback channel for Nokia. If you disagree, please comment!

About the “ticketing system”, could you elaborate in more detail? And how you could implement that kind of system with *very* limited resources?

]]> By: Aron http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-34 Aron Mon, 10 Sep 2007 19:16:07 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-34 Hello Tommi, so about the proposal for the structure I would suggest a combination of a "Ticketing system" - to handle proposals and bug reports - and a "Discussion forum" to acctually get the "messages" flowing. I do grasp the complexity of your task, so I am not saying that one could just pull it out of a hat, but this combined system would be my proposal for the direction. With best regards: Aron Hello Tommi,
so about the proposal for the structure I would suggest a combination of a “Ticketing system” - to handle proposals and bug reports - and a “Discussion forum” to acctually get the “messages” flowing.

I do grasp the complexity of your task, so I am not saying that one could just pull it out of a hat, but this combined system would be my proposal for the direction.

With best regards:
Aron

]]> By: Rita Khoury http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-33 Rita Khoury Fri, 07 Sep 2007 07:19:37 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-33 WOOOOOOOW seriously congratulations, couldn't be anymore excited for you :D Hope you bring the best to Nokia Labs, you're a great listener :) WOOOOOOOW seriously congratulations, couldn’t be anymore excited for you :D Hope you bring the best to Nokia Labs, you’re a great listener :)

]]> By: shelia http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-32 shelia Fri, 07 Sep 2007 06:54:18 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-32 Congratulations!Tommi,you are great! Congratulations!Tommi,you are great!

]]> By: NickP http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-31 NickP Thu, 06 Sep 2007 13:09:48 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-31 Congrats! I'm sure your style of interacting with users will be a great asset to the rest of Nokia. Congrats! I’m sure your style of interacting with users will be a great asset to the rest of Nokia.

]]> By: Alessandro http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-30 Alessandro Tue, 04 Sep 2007 16:13:34 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-30 Ciao Tommi, congratulation!! Alessandro Ciao Tommi,

congratulation!!
Alessandro

]]> By: Henrikki http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-29 Henrikki Mon, 03 Sep 2007 13:34:52 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-29 Congrats! Congrats!

]]> By: Tommi Vilkamo http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-28 Tommi Vilkamo Mon, 03 Sep 2007 12:53:20 +0000 http://betalabs.nokia.com/blog/2007/08/31/announcement-ill-start-heading-nokia-beta-labs/#comment-28 Thanks everybody :) > Could the future participants propose some ideas for the format too? You are most welcome. Thanks everybody :)
> Could the future participants propose some ideas for the format too?

You are most welcome.

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