Getting rid of the last middlemanFri, 2008-02-15 16:25
Folks, I have some good news, and some bad news.
- Good news: Nokia Beta Labs traffic quadrupled this week. Yay!!
- Bad news: people have started complaining that we at Nokia (especially me) don't respond to feedback as actively as we used to.
If you wonder why, there's a really simple explanation: the current Beta Labs feedback and conversation system doesn't scale too well. In the Linux world, there's an old saying that "Linus doesn't scale", meaning that Linus Torvalds, the father of Linux kernel, can't deal with everything and everyone in the Linux community. As it happens, I don't scale either, in the Beta Labs context. We need to figure out something new.
So how should we solve this problem?
In addition to deploying new tools, I can see two alternatives:
- bring the middlemen back (wrong solution, I believe)
- get rid of the last one (gee, this just might work!)
The proposal in pictures:
How does this sound?
Please note that most Nokia development teams have been focusing on their day-job, developing cool stuff for you. Typically they don't have enough experience or resources for whole-heartedly engaging in public dialogue with the beta user community (= 1% of the most passionate Nokia users). Therefore, even if everybody would love the idea, it will probably take some time before everything works flawlessly. I hope you can bear with us, and accept the fact that Nokia will not reply to most of your comments. But trust me, we are listening.