Nokia Messaging for Social Networks Beta trial closed
Fri, 2010-08-20 08:39We’re now closing the Nokia Messaging for Social Networks Beta. In practice this means that the feedback forums at Nokia Beta Labs won’t be actively monitored and Nokia Messaging for Social Networks will be taken out of the list of active beta trials.
However, we are working hard on the commercial release of an integrated experience on Symbian^3 devices beginning with Nokia N8, which will mark a milestone for Nokia messaging with new features and functionality. Nokia Beta Labs will continue to play an important role in its evolution with new social beta releases to come, and we invite you to watch this space for more.
Some of the key capabilities are:
- Social Contacts: Your contacts and social networks are now linked in your phonebook
- View your latest social activities from Facebook and Twitter all in one place
- Share your current location or points of interest with your favorite social networks
Please note with the discontinuation of the beta program you will no longer have access to the Nokia Messaging for Social Networks service in its current form, and there are no further plans to develop this particular client. If you are interested, alternative versions of the Facebook client are available in Ovi Store: http://store.ovi.com/content/7
Thanks to all of you who used the service and gave us your valuable feedback. Your comments are essential to helping us bring you a better social networking experience. We value your continued support and keep your comments coming!
- The Nokia Messaging team
Comments
We can't use it anymore?
EPIC FAIL Nokia,
With this notice you just have lost one of your users... It's annoying I just spend 500usd in my N97 few months ago and the only thing I wanted was a nice app for chat with my friends and a nice app for social networks but you just can't develop good applications for symbian^1 you let your Symbian^1 users with poorly developed apps and just move to a new platform that its not RELASED yet.... What about your Symbian^1 users??? just let us DIE? what about my N97?... just trow it to trash and buy an N8? guess what?! my next phone its not gonna be a Nokia
Ha ha and what did i say would happen about a week ago now on this very website.
What the hell are nokia actually doing?
FOr over 2 years all other platforms have had dedicated facebook apps, yet nokia cant even manage a beta and as per usual is only worried about 'future' models cos thats were the money is.
Cheers nokia, dont worry about us existing customers, wel be fine struggling along with nothing and sitting there looking at all our friends on other makes of phones laughing at us because thier phone makers bothered to put the effort in to develop it and develop it well.
I for one am done with Nokia and thier constant excuses and lazy attitude.
And just to add i bought my X6 shortly after it came out expecting it to be something really good, especially considering how much i had to pay for it and was so dissapointed. It dosnt even support widgets and is pretty much a N97. It crashed at least twice a day the software was so buggy.
Nokia need to understand its quality over quantity. Whats the point in releasing so many different models of phone when they are all rubbish cos u havent put the resources in to develop them. Concentrate on a couple of handsets and make sure they are damn near excellent before u the move on to develop another. Its all about the N8 at the moment, yet from what iv seen it isnt overly different from from the X6 or N97 save for a few hardware upgrades. Concentrate on getting your existing line up working perfectly before even attempting to develop a new model, or we will be sitting here saying all this again about the N8 when it arrives.
You can garentee the N8 software will be buggy and crash when it goes on sale, you can be sure there will be some functionality missing that may or may not be promised in a 'future upgrade' and you can be certain that as soon as its had an update and or two after a couple of months, there will be a new model announced and suddenly all work on the N8 will get diverted to this new model and N8 users will be in the situation we are now!
Good work Nokia. You're the best!!!!
We'll done :D You used the existing users as a beta testers for a service that they won't even be able to use with their device when it's ready. I have only used Nokia phones all my life but the disappointment with N97 and Nokias policy against existing products and their users are unacceptable. So maybe it's time to look for an Android phone next time because that way you at least know that your platform won't die in one year.
So just Symbian^3 then?
I agree in closing the Social app as it was pretty rubbish anyway and others do it better (inc Facebook).
However I would like to see improvements to the Contacts app and the social network integration in Maps (more networks please), on the E72. Remember the flagship E series device launched only at the end of 2009 that's been largely ignored? ;)
It would be a big shame if these improvements are only going to occur for new touch phones only. Business users do use social networks too remember!
Calm down guys.
1. this was always a Beta and it felt always like an early Beta (missing messages, failing logins, no "options", no twitter-search, slow,...). I don't believe that anyone bought a N97 only for THIS app.
2. there are better apps for facebook
3. there are better apps for twitter
@lorion84
1. This was the app many N97 buyers thought the phone had integrated, as something similar was shown already in early promo material. I agree, this was never a genuine Beta program, only some weird experiment, which never evolved into newer versions. From the first leak of N8, it was apparent that this app was intended for N8.
2. List some please?
3. Agree, but hardly the point.
As a service user, I know that Nokia betalabs programs could stay in an experimental or even a development phase for a while then may close suddenly while another will graduate for a specific platform just like it was intented to from day 1 (in that particular case). ↲As a beta tester, this is my responsibility to be aware of that, not Nokia's fault.
@addict
We'll certainly vote for you at the next Contributor of the Month poll. Good to know ones responsibilities as a loyal Nokia customer..
This is cheating in epic proportion. You used us Nokia. Shame on you! I'll scrap my 5230 and go Android.
@caygill:
@1: This beta was not even announced when the N97 was released.
@2: Better Facebook-Solutions:
* 1.: m.facebook.com
* 2.: the obove linked facebook-client
* 3.: snaptu (also an twitter-client and rss-reader)
Bye
i'm kinda sad to be treated like this by nokia.
we, the ones who bought the n97 are getting kicked in the ass again. not enough we were betatesters for a phone when we bought it in july last year, we dont even get attention.
but dont forget nokia: u dont have an facebook-app which can compete with the ones, all the other phonemanufacturers have!
classic couple of weeks ago got update to nokia messaging which causes it to get stuck connected to wifi and 3g . Then messaging for im stopped logging into ovi and gtalk and then you pull the entire social network -contract up next month goodbye nokia
Here we go again. I was using a 5800. I bought a Nokia X6 16 GB last month. The last of the Symbian ^1 S60 5 edition devices. And now there is no decent twitter app for it.
Congratulations Nokia!!!, only you are showing the way... We should migrate to Android,RIM,M$oft,.... who knows...... Thanks a lot for convert the users in disposable people...
Well, I don't really know what to say... Besides the fact that my n97 mini can't display japanese characters, now I don't even have a usable facebook client for it... I'm not getting my devices for free, I'm paying their full price... Maybe it is my fault. I should have known better than this.
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hello there, as a fan of Nokia devices this notice let me down in so many ways.
first, after seeing this, it´s clear that Nokia isn't really focused in the service that the actual handsets give to the user. They just want to produce new beautiful devices and fill the market with variety of good-looking phones (for different type of users, but with one thing in common:nokia users appreciate good-looking and quality hardware), that is what nokia always did, and sadly that´s why is going down compared with the other relatively new brands of smartphones that started in this bussines with a very clear idea "in this point variety of devices isn't really the direction of the handset market,it turned into the service, stay updated, a direct and clear communication between users and entertainment at hand."
Nokia has taken actions, but is too late or too slow and it gets worst they pretend to sell you an new phone with this new services integrated when this started as a promise for the existing devices E series (2008-2009 devices).
Another thing that got me very worried about is why nokia is developing too many os, symbian 3, maemo 5 and meego. i know they will say: it's because they are focused to differnt type of devices becuase of their function. but i think a this point there is only one function at the momment and its good service for everyone, good and clear im system, easy access to full internet, fast e-mail service, working gps, stay in touch and upadated with your contacts (socialnetworks with contact functions), entertainment and multimedia functions and good-looking easy to use OS. i think that is what a N,E,C,5800,etc series user want or i'm wrong?.
well, i'm very dissapointed at this point becuase i was waiting that nokia really focus on the develop of software, new firmwares or os improvements for the existing devices and the infrastructure for the not so old and still working devices and dont make us buy and change for new handsets everytime!, i have passed in the recent year from various nokia devices starting from the e63,e71 and the n97(big time failure phone :( ), and i don't know why but i'm still into nokia, i want a n900 hehe, i guess i'm addicted to nokia handsets, but i don't know anymore..
Hope Nokia think about it and change their ways.
Totally agree with last comment, nokia is developing in too many os, c'mon look other companies... the focus in just one and it's great... I think Symbian is the future of Nokia, not meego or maemo5 Its just a waste of funds... as a developer its kinda freak trying to develop for nokia, so many platforms... not like other phones with just one OS (I'm trying not to mention what os...), anyway, I'm a huge Nokia fan boy specially symbian S60 (6620, 6682, N70, N95, E72, N97), but this really disappoint me...goodbye nokia
Thanks a lot Nokia, that was all I needed to confirm that my Nokia 5800 (S60 v5) will be my last Nokia... as it was my fist Nokia too.
I'll go back to SonyEricsson to enjoy the great and much better Android OS, where I've seen so many free and wonderful Twitter clients, on Symbian there is not even ONE good, native, and free for the S60 v5... big fail Nokia.
Ok, what are you thinking? Starting with Symbian 3?. Do you want to make all us mad?
Not just for those of us that own an N97 this is bordering an insult (I bought two), but what happens with all other phones that have NO FB or twitter support at all, like my E75 (brand new by the way).
Does this mean that our phones are just technologic garbage?.
It is true that there are alternatives, I use Socially, Snaptu, FB for Nokia and any other thing that happens to be on the way, BUT having this said by the manufacturer is just awfull. It's like being said "well, you are not worthy".
This mean that if you by A JUST RELEASED C6 (claimed in some post as a "social phone"), you will have no social at all, at least no nokia brand at all. How could it be a social phone then?... At least the new C3 has it own FB client, and for just $125...., suddenly I want to crash my n97 to the floor (oh wait, no!, it is my money).
Measures like this are killing your fan base one step at a time. Unless, of course, if you are willing to give us one N8 for freem, for giving you the feedback for making it with those new cool features.
I think it would be better for you if you just launch a client for the S60v5 and S60v3.2 and start consider us as full customers.
PD: This shows that something like this is going to happen with Nokia Messaging for IM, being that the first native IM client for MSN, Y!, Gtalk for s60v5 (i have it on my e75 and works great).
If I were responsible for customer relations I would reconsider this decision. And fast!
Operator: Movistar
Phone Model: N97-3 - RM-507
Firmware Version: 20.2.019.C01.01
Operator: Digitel
Phone Model: E75 - 1
Firmware Version: 202.12.01.295.03
Vitaliano G.
It's a bad news of the week!!!!! (T_T)
Good bye Nokia (Symbian), Hello Google (Android).
well this is final nokia is telling clients no to buy nokia anymore.... we only see everyweek new phones coming to stores form nokia,... and nokia doesnt bother to improve its services...just expecting to buy phone with no helpful apps... facebook applications provided by nokia are horrible.... i use facebook website,,, nokia is not devoted to its loyal fans ... and has lost its respect of its users... what a shame... it was abvious anyway that there was no work on the applications provided here.... thank u nokia for respecting your client who paid hundreds of dollars on buying a phone expecting it to be a good brand.... what a disapointment
well that answered my question i asked @nokiamessaging on twitter... You will not be putting out an update before twitter goes oauth only on aug 30.
Can we also by the recent trend assume that nokia will be rapidly phasing out their support for the s60 3ed & 5ed platform all together? Just wondering so i don't make the mistake of buying another phone on this platform.
By all means I know what beta labs are for, but i'm just wondering about what rassionals lay behind quitting an app for the biggest smartphone platform catering the fastest growing segment of the internet,
--- N95 31.0.0.17 | N97 21.0.045 --- http://hi.im/iivo
I would be OK if I received 2 n8's as my wife is using an 5800 and I bought a brand new n97 for myself a few months ago...
but if nokia is not going to send me 2 n8's, then I have to pieces of Symbian^1 garbage to recycle... what do you want, Nokia, to force us into @pple? I mean, I love my macbook, but I was also very fond of my symbian smartphones!... *was*... If I could just *be* again...
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I really don´t understand your policies, you are killing your fans base. Give us to try a beta, but when you release to production the same beta will not be available for us?
You really need to think twice about your communication skills, again you are only loosing customers...
Another example of poor planning by Nokia. I understand they are looking to increase their market share against the likes of Apple, RIM and Android; but this is not the right way to go about it. Everything is never done with the interest of the user in mind, but rather for the companies coffers. Poorly designed phones, poor technical support and now little or no application for a vast range of phones. The list just goes on and on. Very soon we might all have to pay for the headsets that come with our phones or the batteries.
I am seriously considering switching over to android or apple. I am sure a few people on this site are thinking about doing the same. This betalab site is not helpful.
*****************
Evenhaezer
Nokia e72
Type RM-529
v031.023
Platform interface and apps are the soul of a smartphone. These need to be part of every standard device and not just as features of new handsets to be launched in the future.
Back porting for apps and platform upgrades for OS makes the customer feel important.
For example Microsoft Word 2010 works on Windows XP, Windows Vista, and Windows 7. Andriod upgrades you to the latest OS version.
Symbian is the best for mobile phone OS but its evolution makes the hardware it is running on outdated.
Nokia has solid devices – low SAR, very good network and gps reception, superb imaging, long lasting battery, fine speakers, voice guided navigation, music store, spacious memory cards.
Smart phones are ultimately cultural – smart phone OS platform trends and apps are built on user needs.
Can we please have a twitter app with home screen notifications for the Symbian ^1 S60 5 edition devices (5800, X6 16 GB)?
totally agree with the last post and i want to ADD something: please include a good facebook app too, one which is up to date and reaches the users' needs.
As far as I know, I have always been a Symbian and Nokia fan, and I always supported you when everyone else ditched you. I contemplated against Android when I wanted to buy a new phone this time and I made up my mind to buy a C6 (Xperia X10 mini pro was always there). I ordered it online and the next day the order was mysteriously canceled. I sent a mail to customer care asking what happened to my order and haven't received any reply till today. This is NOT the customer care I had known from Nokia. Nokia has deviated from it's path of making good old phones and wants to compete with other existing phones in the market. If you want to improvise, you do it in what you're best. I have seen that most of my friends agree N95 was the last good phone from Nokia. 40% loss is what you wouldn't expect from a company that you love. When I see my friends' updates in FB as 'updated from iphone, blackberry' etc, I too want something in that way! but the least I could get is, 'updated from Gravity, snaptu' etc. You have let down your dedicated fan base Nokia. I wouldn't say like others that I migrate to other platforms. I still love Nokia, but I have lost hopes that they will come out with something innovative.
i bought my n97 in october 09, no good social app with widgets, accuweather refuse to find my current location, sluggish performance and now sounds like nokia will cease support or any new development for it. i have to add, the last firmware update in july only makes the phone work reliably like it should when it was new last year. thanks nokia, this will be my last, i'm going android next.
I'm done with Nokia, will never again give them my money that i have worked hard for. I hope Nokia goes under now, and i also hope that people will wake up and stop buying things from Nokia.
forgot to mention....never had a good email client for exchange either...no html support, no folders support... n97 was suppose to be flagship and if that's the best of nokia's smartphone, no wonder you lost your US market, soon you'll loose your worldwide market.
nokia clearly does not care about us.... So selfish.... See you in hell nokia! I've always wondered if you can skip a n97 mini on water though.... Since in getting an iphone4 or android next week. I'm going to find out..
Wow. Is Nokia trying to make all their current phones obsolete? Apple, RIM, and Andriods all have backward support for new software for their old devices. Did Nokia just tell me to throw away my brand new E72 to buy a N8 because only the N8 will get Social Networks native support?
I don't want to pay for a third party app that is just as buggy as Nokia's.
Nice move Nokia. You don't know how to please your customers.
P.s. Fix the firmwares for E72. The software freaking sucks!
Is a twitter or other micro-blogging native client for Symbian ^1 5th edition so difficult to produce?
Facebook and other social networks, e.g. MySpace and Twitter were the big buzz-words Nokia used paint a need and want for N97. Now two years later N97 never even graduated from beta and also N97 Mini is fading out from the shelfs, with retail prices dropped -50%.
And we still do not have a native Symbian client for any of the social networks, which were supposed to be the key point to buy the device. In fact, my 5 year old E60 is exactly as good to interact with social networks.
Now we should trow away our old devices and buy into the new hype, coming with N8, N9 and all the great revolutionary new devices..?
Let me be clear : the aim of Betalabs is not to provide any support for current device but to imagine and develop what the future of Ovi services would/will bring to their loyal (or not so) customers.↲"What about ME, what about MY device?". C'mon, please stop acting like (your) child wouldn't do! Nevertheless, Care can help (but surely not by giving N8 for free due to unconstructive complaints...).
Get Gravity..
is Nokia know what they doing? they even worst then android oredi still make so many limitation, anyway, i just switch over to iPhone from Nokia phone and found that really satisfy with that, don't think any reason to switch back if Nokia still going to do so may limitation, and those app in Ovi Store is so so expensive compare to other phone
OK THAT'S IT... I'M OUT OF HERE...
NOKIA HAS CALLED FOR TROUBLE... NO MORE 'GO NOKIA GO'...
IT'S GONNA BE 'GO APPLE GO'...
YES... I'M LEAVING NOKIA FOR GOOD AND BUYING THE iPHONE 4...
NOKIA 5800XM WAS MY LAST NOKIA PHONE... I'M NEVER COMING BACK TO YOU NOKIA AND NEITHER AM I GONNA RECOMMEND YOU TO ANYONE...
YOU'VE LOST THE BATTLE AGAINST YOUR COMPETITORS, YOU'VE LOST YOUR FANS...
GOODBYE FOREVER... X-(
The N97 mini was the last Nokia phone I've bought. I have just sold it on ebay and tomorrow I'll buy a HTC Desire. Nokia sucks!!!
I can understand the general disapointment, BUT, read better the main post from Beta Labs and you'll be able to see that they said (I quote):
"Nokia Beta Labs will continue to play an important role in its evolution with new social beta releases to come, and we invite you to watch this space for more."
So... stay tuned and hope for the better!
Nokia is disappointed and failed to provide service to customers neglecting current customers
is equal to delete them as future customers and has bad comments about the brand as the Nokia
may have quality but do not provide any value-added service which is what they are searching today
on any smartphone. This is a step forward and three back. we'll see what the future brings and what
particular do not think a single device such as the N8 can really help the image of the company in the future.
I'm still a fan of nokia and my advice is particularly developed software and hardware are excellent not
confused.
E-51
E-63
N-78
Victor Montero /
Vectorx /
@vectorx /
vectorx@ovi.com /
it may be true that the aim of betalabs is not to provide support for old devices, but nokia messaging for social networks was linked here from messaging.nokia.com and also distributed in store.ovi.com, so it is not like only us here feel dissapointed...
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@eedgrapher :↲
NM for Social Networks was a beta just like Point and Find, that you can also download from Ovi Store. One more reason to complain if it may close at any time, I guess...↲Nokia must have their reasons to stop a program. The real problem is that they don't share them simply because they don't have to, no matter how it may frustrates.↲
Never complain, never explain.
Nokia played both old customers and rivaling software developers.
It's not only the lay down of the long anticipated messaging software for N97 and other 5th generation Symbian^1 devices, this project also directly influenced any potential 3rd party software developer.
Who in their right minds would have spent their time and money on developing something Nokia was supposedly giving for free. Well Nokia didn't, but neither did anyone else either. Clever strategy and smoke screen by Nokia; now you can have the software it for about 500€ by buying the forthcoming N8. Nicely done!
Honestly, who can seriously believe that somebody who spent 500€ for a N97 cannot invest 9€ in an excellent 3rd-party app, Gravity? ↲Nokia are absolutely right to focus on "what's next?". That's what customers are waiting for even if apparently they are not ready to pay for it. Paradoxal.
addict your missing the point. People are upset that after ALL this time, there still is no decent facebook client for Symbian^1 phones yet every other phone maker has one but Nokia cant be bothered to put the resources into making one.
Yes they released a beta, yes it was rubbish but at least it gave us hope that Nokia hadnt overlooked us existing customers. Im not upset about the beta being pulled, im upset that i still have to log into the facebook website to access the service and there are no decent facebook apps. Ive tried every one i can find and they dont come close to anything every other phone maker has had 'as standard' for the last 2 years.
Its not paradoxal because most people on here wont be buying a Nokia handset next since they have had enough of the lack of interest in thier existing customers needs and know that when the N8 for example is released, they will be sitting here yet again moaning at the lack of facebook app which will be promised in a 'future software update' and will then probably not arrive for that handset and will be again promised for the new N9 instead, and then it will carry on and on.
We dont care that the beta has been pulled, we care that once you've obviously bought your shiney new Nokia phone, you shouldnt expect anything more from the company because as soon as a phonese released, all thier effort goes onto thier next phone as opposed to trying to fix what they messed up and didnt bother putting on thier existing handsets.
It's true that the betalabs are not suposed to support old devices, but we're not talking about old devices, we're talking about current devices and current users! If you want to increase your user base and market share you should put an effort to mantain the users you already have instead of saying "We don't care about you" to all of us! unless you're thinking on giving us a firmware update so we can use Symbian^3 as every other smarphone OS maker does, but I don't think you will.... so why did you launch the beta in first place? If you "graduated" the client for Symbian^3 and the new suposedly Social Phones, why don't you update the Symbian^1 client and let us use it? I don't have money enough to buy a N8 just for a facebook client especially when I had the same app running on my 5800XM.. I check out and I can still use the client for checking my news feeds and posting stuff but it would be nice if you complete the most waited app in betalabs instead of taking it off...!!!!
Ah, I forgot to say... everybody can see that this is the most commented entry in the blog.. why isn't there any answer from the betalabs or nokia messaging team?
first, ↲I beg your pardon if my english is not as good as your french and contribution. Second, (and clearly), I miss the point but I can't consider that my N97, after 5 firmware upgrades in twelve months has been "forgotten" by the manufacturer. Everyone knows this a piece of crap. Not mine, but I didn't buy it for a decent Facebook client, I guess that's the reason why...
@addict
this is not at all about having to pay 9 euros. This is about not having a usable social networks client *from* nokia.
I have an iPod touch, and there's an excellent *free* facebook client I can use in it. There's also at least two *free* excellent twitter clients there, and both can handle multiple twitter accounts at the same time (mine and my comic strip's, for instance). In my n97mini (and my wife's 5800xm) there's no such thing. The Facebook application that came with the n97 mini is almost as slow as NM4SN and it still can't handle FB chat.
I understand betalabs is all about trying software that *may not* reach a commercial release, but that's what early betas are for... NM4SN was not an early beta, and it was released to the public for S60r3 and Symbian^1 trough the Nokia Messaging site. Plus, if you *read* what it says in the Nokia Messaging site, the service is supposed to be composed by email, social networks and IM. At this point, NM is only email, and unfortunately, not even email has been working good in the last few weeks. I (myself) had to reinstall the email client in my wife's 5800 because it stopped retrieving emails last week. I wouldn't have expected to have to get out of the car and then back in to get it working...
Finally, though for some people Gravity may suffice, I personally can't get to like it. (And I didn't find where it says it can sit on the n97mini's homescreen)
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I can assure you, speedgrapher, that's what about money, nothing more. When NM (not 4SN) was released in a decent beta form, everyone agreed that it was usable and enjoyable. Nokia always stated that in its future commercial release in selected countries and operator networks it would cost some extra money. Guess what happened? Welcome emoze! I pay 9€ a month for this high-value content and happy to deal with it! Nokia cannot provide an efficient, valuable and free client for Social Networks on S^1 devices? Is it so important, really? For Christmas, you'll have a N8 in your pocket and your wife... your N97 Mini (with still no decent FB client). Am I wrong?
@addict - please keep calm. No one here is trying to force you to thing they way they do.
About being a money or no money issue, you may be right, but if that was the case, then why is people getting "nokia messaging" data plans?
If you like emoze, then congrats! I just didn't like it. Then again, I don't think this is the correct place to come spread ads for software from other companies, and even as it is a paid service with some flaws (hopefully solved soon), I *do* like Nokia Messaging email. It has a level of integration with my devices that is similar to the iOS client in the i* world.
About the mobiles me and my wife will have for Xmas, if the n8 is really so good, you may be right, or maybe we both (wife & I) will have brand new n8s. But certainly I doubt we'll change devices until next year. There's still hardware and software to see and compare. If it was only about having everything in a single package with a more or less fixed price, we'd both go with the guys at 1 infinite loop, but we like Nokia, too -- we'll be giving Nokia another chance, but we're disappointed by this loss (the not yet usable social networks client that was removed), and in a free world, I think we have the right to say it out loud, respectfully.
About the importance of the social networks client, well, if it wasn't Nokia wouldn't have been promoting their "social" phones. Remember many people switched from the simplest phones to smart because of nokia messaging. Maybe you and I will just buy a newer phone, maybe nokia, maybe something else, but there's people that may not come back, because their phones will stop displaying their twitter timeline and receiving their facebook updates. Keep in mind, there's native support for these also in BB and there are pretty cheap BB devices all around. I won't go BB, but some people may still go there.
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There is one major difference between Nokia and Apple. When Apple screw up badly, they at least try to fix the "badwill" and keep their user base happy. When Nokia find it self between a rock and a hard place, it starts nervously monitoring it stock rates and commands it employees to keep quiet and deny any problem exists.
One would have thought the N97-fiasco would have been an eye-opener at Nokia, this despite all the late announcements about their fantastic gains in the smart phone markets. But nothing has changed and I believe this minor incident at Betalabs just proved that being the case. It's still all about the quarterly profits and customer satisfaction is not a part of Nokia secret formula to maximize the last line figures.
Why spending more many on devices already sold? It cannot be good for the next quarter's earnings!
@speedgrapher : as I wrote above, english is not my mother tongue, my apologies if I let you think that I wasn't calm...↲I never used emoze for pushmail, I pay 9€/month for NM and happy with it, once again...↲About (Nokia) ads for phones and associated services, do you really consider these for something else they were made to be : selling?↲I own my 3rd Nseries device, it's not perfect (I am not, neither), it does everything I ask and does it well. I am a Nokia fan for more than ten years now and really don't understand what all this bashing is about... Too blind to see, maybe.
on the very unrealistic chance that anyone from Nokia is bothering to monitor this thread I'd like to add my voice to those feeling let down.
It really shouldn't betoo hard to come us with a decent facebook app should it? The way that Nokia handles their communications is truly awful, and laughable from one of the major global comms companies.
I've been using Nokia for over 10 years now. I still have some time to run on my current contract (on an x6). You will have a few months to work really hard to persuade me away from android for my next phone. And I will on longer be recommending Nokia to my friends.
60 comments and no response from nokia... thats their customer service... nice nokia... another reason to stop buying your phones...
yeah I agree with you, why there's no any such good app like facebook & twitter native client than this. and NOKIA just shut it down. what about symbian^1 users??? well looks like NOKIA lets their user to change their platform. not good NOKIA. change before your customer change
@addict
Man calm down you´re going against the stream, see everybody think that nokia screw them up, why? because i bought a phone that promised me to stay connected to every major social network existing, but turns out that the manufacturer didn´t have any app for this, how so? i had to download a third party app for twitter, but wait i don´t mind paying for it, ooh but there is one problem...first i can´t pay because in my country the third party app doesn´t recognize the credit card (cracked), second, the third party app comsumes at least half of the battery life if i let it running, so what good does it do having a twitter app that cannot stay open because it drains battery life in less than an hour? see that's the major inconvenient, nokia promised me something when i bought my phone, and it didn´t delivered...so how can i connect to facebook? there's is not one third party app for nokia, not one! at least that works! you´re missing the point on this argument, we need apps for nokia, for our own devices bought this year less than 4 month ago, they cannot tell me they´re going to stopo making apps to focus on a n8 that in my country will never be sold, it's way to expensive and besides RIM and Apple have already gained a lot more of the market, meaning that nobody would want a nokia phone that doesn´t live to the expectation, and rather go buy a Balckberry, Iphone or even a motorola with Android (by the way i'm doing so next month), so that's the main problem! you cannot make apps for a phone that noone will buy because of this type of problems, and that the price compits withs many other smart phones that does live to the end user expetactions an will staisfy them
oh and other thing, yes there's a lot of complains here...where is the nokia administrator? any....please stand up, what does nokia or beta labs have to say about ALL of this complaints? please be my guest...
Calm down yourself, boyish.↲First, Nokia are not responsible if your 3rd-party app provider cannot provide any help. You'd better not crack your smartphone : it may be seriously harmful to your beloved one.↲Second, Nokia never promised anything else than providing you a good cell phone that you MUST use like it was built for and nothing more.↲Third, I can easily understand that you don't have enough money to afford a N8 now. Nokia's to blame for that? After all, if you wish to have one, something tells me that perhaps you're not so dissatisfied with Nokia products and services as you pretend to be...↲Fourth, before shouting, start reading the first two sentences of this thread : no more actively monitored.↲Fifth : I'm not against the stream. I just understood what Patti Smith and you haven't (yet) : People have (not!) the power. Companies do.
apple allowed not only the iphone 3GS BUT ALSO THE 3G(how many years back is that??!)to support IOS4 with all those cool features but obviously not all those features will work on the iphone 3G.so that means apple created a mini IOS4 so to say...
Why cant nokia make a "mini" symbian^3 with most of the features of the new OS without the obvious ones like pinch to zoom but most definatly include nokia conversations(threaded sms) and whatever else...
So whatever nokia messaging for social networks mokia is creating for n8 will be compatible on n97 n n97 mini, includin whatever cool advances they are creating for n8....
When my contract ends n the nokia n8 is out, and my nokia n97 mini cannot support symbian^3 or some variant of it, though i could always get the n8 with the non capability of the n97mini nokia would have set the theme of thier service n i can trust them.. Im going to get an iphone4 coz by that time unlike nokia i knoe apple will fix 90% of its problems while nokia will be ditching its n8 customers and start promisin symbian^4 on a new n9 device....
Im only bound to nokia by MTN contract.. Once its done..n theres no symbian^3 variant on my mini.. PEACE OUT nokia..i hope u die and never recover like siemans
addict - Not sure where you're based and therefore if you've seen it but Nokia are currently showing an advert here in the UK. It shows a bunch of current Nokia phones (including the X6 which is what I'm using) and makes a big thing about the Ovi Store and the apps you can get - including making a very big thing of facebook and twitter.
So therefore in my eyes addict, yes, Nokia ARE explicitly claiming that they do support and encourage and provide apps for facebook and twitter for these phones.
This advert clearly flies completely in the face of the announcement re: the social networks beta (which was good but not great - no notifications?!?!?). Therefore sorry addict but Nokia are misleading their customers and providing misleading and conflicting information.
Hi, richmay↲ Answering to your first question, I am French and tries to do my best to communicate in a peaceful manner, just like everybody else should...↲About ads for Nokia phones in the UK, what's wrong with them? Social Networks apps are available in the Store, for free e.g. Facebook and Snaptu (Gravity costs some extra money). Nokia never promised that it would be native clients with widgets on the homescreen! I am also disappointed as other people are, enjoyed a lot Communities in beta form, it worked like a charm BUT I accept firstly, Nokia's exec decisions to stop the development for S^1 platform and secondly, the idea of a smartphone (Nokia or not) being a (good, sounds to me...) compromise. Some don't. Regards,
Hi addict,
My point is that advert DOES show a dedicated facebook app - including for the X6. If you look on the Ovi store there is no such application - the facebook app there is makred as not available for the X6.
Other tools such as Snaptu are indeed available and I do use it. Its pretty good but not great.
Nokia are therefore in my mind, misleading potential new customers (and us existing ones) with that particular advert for that particualr phone (I won't comment on other handsets as its the X6 that I know).
PS - Your English was good. Je suis désolé pour mes pauvres Français!
I do trust in your information, of course, but it seems kinda bit strange to me that Nokia would have had implemented a native client for FB on the only existing S^1 capacitive-screen device, advertises about it and nothing on this point except a "no-show" when you boot your X6...↲What the hell is that? Screen, link...? What did Care replied when you complained?
http://store.ovi.com/content/7907
Sorry, this item is not available for the Nokia X6.
Browse more great content in the "Related" section below.
Facebook for Nokia
by: Facebook
Social Networks - 0.45 MB
This is what the OVI store says about the above link when you try to download the above mentioned facebook app into the Nokia X6.
There is no mention of a twitter app.
how about latest divices use this application such as new c3 event has sold yet... yes there is many apps such as snaptu, socialy, gravity, but we cant find "ovi by nokia".
I wish to help and suggest my friends on facebook to reinstal this app that having problem but i cant find and share a link to download this app..
I feel lose my communities on social network,so sad...
5800
Well this is out of surprise i tried the nm4sn .07(462) on a RDA device (actually a c6 v10)and its works with home screen notification and to day is august 24 :'
@ addict
First if nokia told me that i would be connected to every social networks and doesn´t have any app that does it, they lied or then what do you call that? in the ads said twitter and facebook, and OVI blah blah blah, when i bought it, they didn´t have any app, so, i wanted to be connected to twitter, i had to download gravity (cracked), then it seems it's nokia fault that i am using a third party app becuase they didn´t offer me any...
you said this "MUST use like it was built for and nothing more." it is a smart phone right? it MUST connect me to social networks, then i MUST use it to connect to twitter and facebook, guess what mate, I CAN´T, why, nokia doesn´t offer me any!!!
and no i´m not buying any N8, can´t you read? im going android, but it seems to me a little troubling buying and expensive phone so you can get the latest nokia "social app" don´t you think so mate?
as we speak i should be receiving my messages on my phone, but i can´t if i keep the third party app open it drains half my battery life, so? whose fault is it? mine? i didnt make the phone...i think it was nokia, trying to compete and failing incredible! battery life is very bad in nokia's "smart phones" doesn´t any body else agree with me?
so i guess a lot of you out there are thinking that your next phone might not a be nokia...right?...probably android? or say..Apple? don't discard RIM mates...nokia has lost the competition!
sorry but and not shouting! i´m as calmed as posible, sipping wine and watching tv... peace!
I wish you good luck on Android phones. Clearly, you deserve it.
Without a hint of sarcasm, I'm rather certain it will be a very long wait for those expecting Nokia to address anything vented on this blog...
Nokia has NEVER answered or addressed any criticism, next to their CEO or vice-presidents speaking to investors or to the press. There is no such thing as customer relations in regards to end-customers and after-marketing.
Yes, Nokia may change their course 180 degrees (again) at any given moment, but don't expect them discussing the matter with you in beforehand.
All my phones over the years have been Nokia, aside from a BlackBerry I tried for a few months and didn't like. But you guys really seem to be losing track of the future, and killing this app is just one more sign of that.
I use this app every day on my 5800, and it works wonderfully. Now it won't be available anymore? Thanks, you just made my phone WORSE. Of course, you expect me to buy a *new* Nokia to get the functionality I want... guess what: I JUST bought my 5800 a few months ago, therefore my average 2 year replacement cycle is quite a ways away.
MeeGo better be amazing (Symbian is ancient now), or my days with Nokia are OVER. Hello Apple, or Hello Android.
@lunarworks
meego isn´t that great, and they already are neglecting it...no many apps... worked with a n900...really think twice.. android or apple best solution!
cheers!
Your experience with MeeGo on an N900 isn't the best way to judge the platform, since MeeGo isn't even finished yet and the N900 isn't officially supported.
But even so, I'm suspicious of Nokia's shenanigans. I love Nokia's hardware, and I'm on my 5th Nokia (since 1998), but this is my first smartphone. Selling tons of different models and abandoning old ones was somewhat acceptable in the day when all phones did was call and text, but in the age of the smartphone you're going to alienate people VERY QUICKLY by abandoning their phones. Even more so if your 3rd party software ecosystem is lacking. (Ovi Store's shelves are relatively barren.) People nowadays expect EVERYTHING, and if you don't even *try* to give them everything, someone else (Apple, Google, or if we're unlucky, Microsoft) will.
meego=maemo5=fail
That's correct : people expect everything from their smartphone. And they don't. Does it stop them buying a brand when they feel dumped? They won't, because they already know that their next device will benefit from the "work in progress" done on the current one. That's fine with me (but I never felt betrayed by Nokia).
All,
Apologies about radio silence on my behalf. We hear you - and feel your pain. You raise some valid points, as well as some misunderstandings. I'll ask the Messaging team to respond you properly... We'll be back.
Tommi Vilkamo
Manager of Nokia Beta Labs
Tanks, @tommivilkamo - we'll be expecting some (good?) news :)
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N97 mini / 0585508 / FW 12.2.110
5800 Xpressmusic / 0561618 / FW 51.2.007
N95-3 / 0551733 / FW 35.2.001
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MacBook Unibody - OSX 10.6 - iLife '09
CALM DOWN N97 OWNERS ..THERE are LOTS OF BETTER CHATTING APPS IN OVI STORE !!
I repeat again what I said before: In my opinion the beta team dismissed this trial because the Nokia Communities is fully included in Symbian ^3 and in the newest S60 3.2 etc (like the Nokia C3). That probably means that in a very close future all Symbian ^1 devices will have a MAJOR update that will blend the Nokia Communities inside the OS (since the new features require more than a simple application, they require to be part of the OS in order to be quick, efficient and integrated into a lot of places such the agenda, the contacts list, the gallery etc...)
That's my opinion.... I hope not be the wrong one...
Sad, I have really tried to use and like my n97 but it all feels like 90s. Social messaging app felt like a step in the right direction but I guess it is to late for fat and happy Nokia.
Just want to reiterate that the social networking experience to come on the Nokia N8 will bring innovative features like syncing your facebook calendar with your phone calendar, the ability to manage multiple social networks, and the ability to import facebook friends into your phone's contacts. The N8 is getting lots of buzz on Youtube, here's one video and if you forward to 1:25 you'll see some of the social networking features profiled. http://www.youtube.com/watch?v=xrXHXin9Iio
Best, Shane from Nokia
Please stop wishful thoughts, lizard078. Eldar Murtazin never mentioned a word about what would bring the content of a major update for N97 in terms of user experience or whatsoever.↲Bloggers leak, Nokia (still) leads...↲By the way, to whom it may concern, NM4SN beta trial was available for N97 and N97 mini users... only.
but also worked great on other handsets like on a friends 5800!!!
@shane4603
This is perhaps not the best thread to hype about N8 or then you seriously misinterpreting the reasons of people being upset. Stop twisting the knifes in us N97/N97 mini owners, stupid is stupid does, we know already :/
@caygill :↲le fait que l'on ne partage pas votre point de vue fort étayé n'implique pas que votre interlocuteur soit doté de capacités intellectuelles amoindries eu égard aux vôtres, a fortiori lorsqu'il fait l'effort de s'exprimer dans une langue qui n'est pas la sienne, histoire de se mettre à niveau.
@caygill i am not twisting the knife on anyone. I am a fellow N97 mini owner myself and I use it frequently for social networking. I know there are problems, but I continue to use it so i can provide feedback to the product teams and drive improvement for Nokia so we can create a better experience for you.
Look, our executives have publicly acknowledged the N97 was a misstep. I'm sorry. All I can say is that we learned from it and we are getting better. I hope you do not write us off. Best and thanks. Shane McLaughlin twitter: shaneatnokia
then what we learn from nokia is:
"test my app, when it's completed you can't even use it on the device you tested it. Thanks"
@lizard78
I really hope you are so damn right! Chance for Nokia to make it good with symbian ^1 users!
@addict - Concentrating on the "what next" is good, but it's commercial suicide to p*ss off your existing customers.
Problem is Nokia generally just concentrate on the "what next", and usually from the moment the current phone is out the door. Too many phones, too many new features and operating systems without letting existing products mature and build on them, not enough support for existing consumers.
Love or loath Apple, they do look after their customers.
I agree Nokia has a chance to make it good for us all already forsaken Symbian^1 users - hope they take it, so I can still proudly recommend Nokia devices to my friends and acquaintances... I'm not sure I'm going to willingly change my n97 mini for a much more expensive n8, I still have to replace a mixer and get new audio editing software...
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N97 mini / 0585508 / FW 12.2.110
5800 Xpressmusic / 0561618 / FW 51.2.007
N95-3 / 0551733 / FW 35.2.001
-
MacBook Unibody - OSX 10.6 - iLife '09
@shane4603 - That's awesome for the N8. Really. But not for the 5800 I bought less than 6 months ago. My contract isn't up until early 2012, and I'm not buying a new phone until then.
I always liked the regular Ovi Store version of the Facebook app better on my N97. And Gravity will always be superior to anything Nokia does for Facebook (short of buying out Janole).
That said, I hope the regular Ovi Store version for 5800/N97 get updated. They need Places and Notifications added to the current app and I'm happy. Hopefully with firmware v30 for N97.
Hahaaa!
I paid 300$ for Nokia 5800 and can't use an official program by Nokia for Facebook and Twitter!
Is it a joke?!
Nokia's future is getting similar with SE.
In the past, SE publishes new firmwares before their new walkman phones shipped, which takes sound level lower!
It's just like this! Before new models, you have stopped developing programs for old models!
Result; Look at the market sharing of SE in U.S!
I really don't understand why Nokia pushes by forced it's customers to other brands like iPhone, Android.
If Nokia doesn't revise it's decision and correct it, I will sell my new Nokia 5800 and buy a cheap (similar prices nowadays) Android phone with tones of applications!
Pehh! Please compare yourself with application stores, which have 10000 programs, and your support for only two (but important) simple application!
Nokia can't give an official support for Facebook and Twitter!
It's like a bad joke!!!
I hope that you will change your mind within few days! Otherwise, after 2 weeks later, I will sell my new phone in e-bay, and share it's bill in this topic!
Check the number of comments in that topic? Why it's so high? Please read all messages and think again , again...
in my country old year ago nokia is best market in high end user and low end user... but now nokia market down .... because launcher new product is long ... new product chinephones and RIM ( codename GEMINI) and Android like market low end user,,,... because support and service good..
if now nokia closed sosial network... more user back to RIM and new OS android (new update facebook and Foursquare, twitter)
People, People Just Go Android! you won´t be dissapointed, not after coming from nokia, nokia ovi does not work, i tell you people, you should really start considering this!
Nokia 5800 was my last Nokia device. It is the worst phone I ever used. Inconsistent UI, OVI apps do not work, buggy internal apps, stupid not adjustable home screen. Brrrrr, never again. The question is: iPhone or Android?
Hope that we will get better answer from the team than those shane's messages.
Shane,
Sorry but your responses are very disappointing. Pointing us all at a new, not yet available, and more expensive, phone is simply not an answer.
My other half got an HTC Wildfire at the weekend and I'm blown away by how much more advanced everything is and the way it all integrates really does make my X6 look very old.
So come on Nokia, pull your fingers outt. I'll have to see major adavances on my current phone before the contract is up in order to even contemplate another Nokia - saying that your next phone might work is not an acceptable answer.
One of my friend remind me that Samsung's phone in this segment (Monte) also have social network programs for Facebook and twitter on java!
Think again, we are loosing the thing in our hands, but on the other hands, other brands in that phone segment, have solutions for social networks by default!
If I have a chance, I want to nudge Nokia's CEO!!! Wake up dude!
Hi, ↲
you were waiting for a response from Beta Labs? You had one. Not the good news some people were expecting for? OK, we won't ever get an Ovi client for Social on S^1. Let's forget about it.
I don't see any misunderstandings cleared out by Shane's posts like mr. Vilkamo promised.
I've always been a PRO-nokia devices.
But you've failed.
You are not giving us what we need.
But yeah, you were the bests a couple of years ago.
android for now on.
nokia are treating us like an old shoe, letting us users rot on the shelf.
well if you gonna take the communites give us a fb and twitter application that work like the other you take out! TWITTER DOESN'T EVEN HAVE AN OFFICIAL APPLICATION. what is wrong with youu!??? and the fb app SUCK! hope you fix this really soon 'cause you're so gonna lose many users..
Very poor show Nokia, as the deluge of negative posts here show.
What on earth is going on in the company to get the fundenmentals of smartphone development and user satisfaction so wrong?
You guys seem to stumble from one disaster to the next and are pinning your hopes on a flawed N8 with great hardware and a new but already stale operating system while alienating an already dissilusioned user base.
First tip is to slap the industry in the head by breathing new life into at least the 5th devices by allowing them firware upgrades to match the N8. Oh I forgot, at least make it look different for gods sake, as it looks as tired as my grannies rocking chair.
Next on the list though proably should be first, the memory management is abysmal, fix it pronto as smartphones are SUPPOSED to be able to run apps well and quite frankly yours dont get anywhere near users expectations in this new era.
Get the communities software upto scratch and released free on OVI store quickly to regain some faith in your abilities to respond to your existing customers expectations for such a dominant player.
There is so much Nokia can be proud of regarding the hardware created but the deveopment managers need either sacking or better support from those above them to ensure nothing but quality software is released and user expectations are not only satisfied but surpassed in future.
Sometimes sticking paster over problems stops working and there is no shame in ripping out the wall and building a better one from the ground up.
Take a look at your store, the new devices pending and someone be bold enough to stop the bolder rolling down hill before it hits you seriously hard.
Cut/copy/paste, RT for Twitter and sleek effect. Please add these feature to this app.
@shane4603
If Nokia is getting better, then where is our replacement?, why do we have to live with this fucking misstep?. Nokia Owe's me a New device, You ow us all!
Let me get clear to you @addict all people here talking about the crap..and you still endorsing nokia..nokia havenot endorse any one from betalab user!so don't act to be loyal of nokia..they have admin for replying our thread..why are you taking headache..yeah we are going to dumb nokia and betalab,now what are you going to do?sorry for my english..but it is loud and clear we don't like what they have done with us..