HomeAppsBlogForum
14 comments

Bugreport for Nokia Photo Browser

colm.smyth Tue, 2009-03-31 11:17

Certificate Error

This will not install, looks brilliant but basically i cannot install any apps anymore on 5800, keep getting certificate errors.

Please address.

Thanks

Colm

· Sign in to post comments.
#1 Profile picture Staff jukkaeklund Tue, 2009-03-31 12:10

Then you have a problem in

Then you have a problem in your 5800, if you cannot install any apps? Can you try to re-installing the phone software?

· To top · Sign in to post comments.
#2 colm.smyth Tue, 2009-03-31 13:04

Certificate Error

its not all apps. just a lot, i keep getting cert errors, im on v11 but its branded so cant update or re-instally software, i think i will have to de-brand it just to get updates, not that this will necessarily fix the issue.

Nokia know about the cert errors, almost every phone they make that is symbian has the issue but yet no real fix other than format the device or reset the clock, can you imagine if windows/mac users were told to format their hard drives just to install something, ehh bye bye MS and Apple

· To top · Sign in to post comments.
#3 Staff nkaneko Wed, 2009-04-01 09:52

Hi, Thanks for a try. Are

Hi,

Thanks for a try.

Are you getting the "Unable to install" error message? Then just one thing I'd like you to check is the date on your phone. If your phone is dated to the past, the application will not install.

· To top · Sign in to post comments.
#4 D33d0g Wed, 2009-04-01 11:08

expired certificate

Hey,
I've got the same problem, when trying to install it stops and displays: expired certificate.
I've got SW version 20.0.012 which should be the most recent one available; Also tried the update application on the phone and that says no updates are available.
I also had this issue with other applications available on the Nokia site for 5800.

· To top · Sign in to post comments.
#5 Staff nkaneko Thu, 2009-04-02 11:32

Hi. Let me give you an

Hi. Let me give you an update on this.

I'm afraid Photo Browser is not a part of this problem. I still looked but couldn't find a quick fix, unfortunately. Updating the firmware will likely remove the error. But I understand some of you have branded phones. And the update is not always available, either.

Only solution I can provide is to recommend you going to the support (that of operator if branded) and request to reinstall the software. You must be frustrated, and I hope I could offer a better solution as well.

I'll come back when I find out some good news.

· To top · Sign in to post comments.
#6 stonybulgaria Wed, 2009-04-08 10:33

the same - expired certificate

that's the error message I also get - expired certificate. the phone is not branded, latest firmware 20.0.012.

· To top · Sign in to post comments.
#7 Profile picture Contributor of the month Bug buster Innovator Top reviewer mbrett Wed, 2009-04-08 10:42

Expired Certificate

@stonybulgaria

have you tried turning your phone clock by 6 months and re-trying the nistall. If you still receive the same error message nock the clock further back. Once the sowftare is installed correct you clock back.

If this works please post the date at which it works.

mbrett
N95 8Gb (Product Code: 0558787 (UK)) FW 31.0.018

· To top · Sign in to post comments.
#8 stonybulgaria Wed, 2009-04-08 16:53

expired certificate

hey mbrett,

yes, I did that, I tried also different dates back and forth - then the message is uglier, something like "the certificate has expired, or not yet valid, or the date setting of the phone is incorrect"

I have beautiful conversations with my phone ;-)

· To top · Sign in to post comments.
#9 benito94 Thu, 2009-04-09 20:24

scusate sono nuovo di queste

scusate sono nuovo di queste parti . non voglio essere indiscreto ma qualcuno mi potrebbe dire come mai nessuna applicazione non si installa nel mio 5800 xpress music . il fatto e che hanno tutti il certificato scaduto come per esempio photo browser.

· To top · Sign in to post comments.
#10 stonybulgaria Fri, 2009-04-10 09:18

expired certificate

ciao benito,

I hope you understand this ...

It turns out that the "expired certificate" error has nothing to do with Photo Browser or any other application, but is a system bug! Please Nokia, fix this soon!!

I suspect that the problem in my case was caused by Nokia PC Suite, because I tried to install Photo Browser with it (for a first time I install with Nokia PC Suite; did not have any problems before that).

First I installed a dictionary language pack (first time failed, second time - OK), and after that when I tried to install Photo Browser, it failed, and I started getting the "expired certificate" error every time I tried to install an application (with Nokia PC Suite or from the phone).

Anyway, the solution for now is a FULL RESET of the phone. Please follow these instructions. They worked for me (Thanks Walker!!):

http://www.walkernews.net/2009/01/20/how-to-fix-nokia-5800-expired-certi...

Saluti

· To top · Sign in to post comments.
#11 benito94 Sat, 2009-04-11 00:09

grazie per avermi dato la

grazie per avermi dato la soluzione . ho resettato il telefono e tutte le applicazioni che ho salvato nel computer, le installa tranquillamente senza darmi più l' errore del certificato.

· To top · Sign in to post comments.
#12 Profile picture clasprea Tue, 2009-04-21 23:20

Just as all of you can

Just as all of you can understand, benito just said:

"thanks for giving me the solution. I reinstalled the phone firmware and now all applications can be installed without that certificate error"

Maybe this can e useful for someone who doesn't speak Italian ;-)

· To top · Sign in to post comments.
#13 Zainul5 Sun, 2009-04-26 12:17

I had the same error when

I had the same error when trying to install certain apps and mbrett's solution works perfectly fine for me. I usaully just change the date a year back. PS. Congrats to mbrett for your nomination :D

· To top · Sign in to post comments.
#14 Rawbirth Fri, 2009-10-23 08:08

new photo not updated

new photo taken after d installation of dis app were not updated... need help this is an awsome app

· To top · Sign in to post comments.