Nokia Beta Labs, Shaping the future together

I've just found out, that I can successfully register to Nokia eMail as soon as I add a subdomain to my eMail address.

So if I register with forename@lastname.tld Nokia eMail will say, it's unable to connect to the server

But if I register with forename@whatever.lastname.tld Nokia eMail will proceed and ask me for all the login and server details. Even just a dot after the @ will do it (forename@.lastname.tld)

However I don't want any subdomain to appear as sender's address, when using Nokia eMail. So that's not an acceptable work-around.

Anyway something is obviously odd with Nokia eMail and I would really appreciate if someone from Nokia could finally help me with this.
At Nokia Germany nobody is able to help me or even to understand the problem. The customer care representatives, I was talking to, didn't even know about the existence of such service and they were completely stumped.

I have the same problem after changing the email provider to Google.
It seems Nokia Messaging is still keeping old setting for my domain.

I even tried to remove account and create a new one, but without success.

Someone somewhere wrote, that he had contacted Nokia Support and they
manually changed something. But I can't event find support email form NM.

That is what I presume. Once you register for Nokia eMail, the system will store your server details and will not further allow to change those. So after I changed my provider Nokia's server still tries to connect to my old provider's eMail server every time I try to register.

Four weeks after contacting Nokia Germany and Nokia Finland in regard of the discussed issue, I still haven't got any reaction except for a confirmation of receipt.
The lack of support for this pretended professional product is really a shame for a company, who is trying to get a share of the commercial application market.

#1 open the Nokia Mail set up email webpage and fill:
youremail address
yourpassword
yourname

Click on next

You should get "unable to connect with the information provided" and a new screen

#2 here fill
password
user name

DO NOT CLICK NEXT!

Instead:

Copy this to the adressfield of your browser: https://netac5.vie.hosting.nokia.com/account/addEmailMoreInfoNoCorpSuppo...

Load

NOTE: If you do not fill the form the upcoming screen will be missing the password or not load at all

You should be in a sort of advanced settings screen

#3 here fill in youname and your Incoming and outgoing Mail Server settings

click OK

You shouild now be set-up

mbrett
N95 8Gb (Product Code: 0558787 (UK)) FW 31.0.018

Thank you very much for your input!

Unfortunately your suggestion doesn't work either.

After following your instructions thoroughly and opening https://netac5.vie.hosting.nokia.com/account/addEmailMoreInfoNoCorpSuppo... I actually come to the form for manual settings, but problems start already at the very beginning of the form, where it says "eMail address" - there is no eMail address. Obviously when opening that URL manually the server won't pick up the existing session (during which I provided my eMail address).

If I provide all the data to the settings form and submit it, I'm being asked to enter my login for Nokia eMail in the next step. Since I don't have set up an account yet, the system refuses any credentials provided. And that's unfortunately the end of the story.

You could set up an account using your OVI Mailbox.

Then do the set-up as above for your problem e-mail address.

mbrett
N95 8Gb (Product Code: 0558787 (UK)) FW 31.0.018

See EDIT3 first (below)

I've been having this same problem today - the only thing that was broken after I updated my E63 firmware to 200.21.012.

I was looking for another email client and was considering nokia messaging when I came across a Nokia Australia tutorial on manually setting email configurations if the service isn't recognised. The tutorial did not work as it was supposed to, but the visials were different and I recognised them as screen captures from 'personal mode' rather than 'business mode'. Having already reinstalled nokia's email client twice I figured I didn't have much to lose (except another 15 minutes of my life) by having a play and seeing if I could get it working. So...

I changed to personal mode and went to send an email under messaging. I was prompted to setup an email, and did so. This is where everything changed: the first question prompted me for POP or IMAP! I went through and finished my POP configuration settings. The account works.

Switch back to business mode: still works!

So there's definitely a bug, but at least now there is an effective workaround.

EDIT: the tutorial that I was referring to is here:
http://www.nokia.com.au/get-support-and-software/product-support/nokia-e...

EDIT2: the above only works for adding the first email address.

EDIT3: NEW and BETTER solution: BEFORE letting it install nokia mail go and setup your email accounts and their settings. When asked if you want to let the application connect to the network, say 'no' and then enter your email address when prompted, followed by your password, etc. Then, go into your accounts and, one by one, make sure they are properly configured to IMAP or POP3 and the servers and default connections are all correct. THEN let the setup wizard install nokia email. When the email client is installed and it wants to access the network to continue setting up, say 'no'. You've already done what you need to.