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Bugreport for Ovi Mail

Tue, 2009-07-28 12:01 Linnea: Mails in inbox not showing in the device'sl inbox

My device is N95 8GB, SW 31.0.015.

The set up in the device is "remove mails older than 1 month". However, when I sync the mails in N95, it shows only few mails, eg. today's and yesterday's mails, eventhough there are other mails remainin in the inbox from the last month. The sync was performed via FRHOC, home wlan connection. Changing to Elisa Internet connection does not help, the same few emails remain visible in the device's inbox.

#1
Tue, 2009-07-28 12:10 mbrett: I have seen this before possibly

When did you set up this service. My experience is that the service will not show any emails from before you installed and set-up the app on your phone.

Other glitches have been seen, but this seems to be an overiding observation. Also I assume you are running Nokia Messaging from email.nokia.com and not the default messaging client on your phone.

mbrett
N97 RM-505 (Product Code: 0585262 (Vodafone UK)) FW 11.0.021
N95 8Gb (Product Code: 0558787 (UK)) FW 31.0.015

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#2
Wed, 2009-07-29 16:57 Linnea: Sorry, I'm not technical

Sorry, I'm not technical person.. and don't understand how to check this "Also I assume you are running Nokia Messaging from email.nokia.com and not the default messaging client on your phone", but I set up the service as guided via automated installation SMS from intranet at the beginning of July.

During first syncs everything was working fine, just suddenly the older mails begun to be disappearing from the phone, even though the 1 month time limit has not yet been reached.

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#3
Thu, 2009-07-30 08:47 mbrett: Nokia Massaging has an "@" symbol as it's application icon

Nokia Massaging has an "@" symbol as it's application icon, whereas the default messaging application has a envelope as it's icon. Nokia Messaging only shows e-mails, whereas the default messaging application shows e-mails, sms and mms messages.

This may be a bug in the app. What version of the app are you using?
(Options > About)

mbrett
N97 RM-505 (Product Code: 0585262 (Vodafone UK)) FW 11.0.021
N95 8Gb (Product Code: 0558787 (UK)) FW 31.0.015

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#4
Wed, 2009-10-21 12:13 Linnea: Ok, thanks, yes, indeed I

Ok, thanks, yes, indeed I have the Nokia Messaging.

The version is 9.6.0.12, I upgraded in September but this did not solve the problem.

Sorry for not remembering to come to these pages to check earlier.

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