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8 comments

Bugreport for Nokia Ovi Suite 2.0

sbottino Wed, 2009-10-28 16:56

Ovi suite 2.0 Windows 7 professional

I have installed ovi 2.0 in my fresh install windows 7 professional. Firewall disable. No antivirus program installed. UAC (User account) disable. Ovi installation is ok but when insert my N96 a Device MTP error appear. Other drivers (N96 obex,.....) are ok but in Portable Device result MTP DEVICE with yellow triangle. I have reinstalled Ovi, restart windows, restart phone..... but nothing! I have repaired installazion of PC Connetivity solution and Cable driver but nothing! I have installed driver manually but nothing! Ovi not find N96... Any idea ?????

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#1 ovi009 Sat, 2009-10-31 08:17

Could you please provide few

Could you please provide few more details?
1. Device details (could be found the details by typing *#0000# on your mobile)
2. Is this 64/32 bit PC

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#2 sbottino Mon, 2009-11-02 17:54

I'm italian userSoftware

I'm italian user

Software version
21.003 (H3G brand)

Data version software
27-06-2009

Custom version
21.002.252.7

Language set
001

Model
N96

Type
RM-247

Windows 7 Professional RTM 32 bit italian language

Same problem also with last version of Pc Suite.

After other absurd attempts, in my Device Hardware i see driver seem be ok but ovi suite and pc suite can't see my N96. Also windows media player not detect the device in multimedia transfer mode. Only in mass memory mode i can access my device. Restart windows 7 and reconnect the phone drivers installation fail again. I'm very disperate.....

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#3 sbottino Wed, 2009-11-04 10:51

Some news.... Updating the

Some news....

Updating the Chipset driver of my motherboard asus P7P55D seem ovi suite ok. But not all work good.
Ovi suite can't install support files in my N96. Sincro contact not work.

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#4 orestes Sat, 2009-11-07 23:00

Nokia N96 is not recognized

Hello.

I am using Ovi Suite in WIndows 7 Enterprise, but my NOkia N96 is not recognized:
1. I open Ovi Suite
2. I plug the USB to the N96, and select PC Suite compatibility mode
3. Windows 7 opens a window recognizing the N96 as a mobile device
4. On step 2 of Ovi Suite configuration (connect device), it says I should activate PC Suite compatibility mode in the N96!!

Here it is the system configuration:
Nokia Ovi Suite 2.0.1.35
PC Connectivity Solution 9.39.0.0
Connectivity Cable Driver 7.1.20.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.35.0
Nokia mPlatform 2.5.195
Ovi Desktop Sync Engine 1.0.0.684
Operating system: 32-bit Edition
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385 (Default browser)
- Mozilla Firefox 3.5.3

Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)

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#5 sbottino Mon, 2009-11-09 12:50

orestes have you an ASUS

orestes have you an ASUS motherboard for i5 / i7 processor?

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#6 sbottino Tue, 2009-11-10 10:24

SOLVED! Changing USB port

SOLVED!

Changing USB port (rear) all work ok!

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#7 kondrich Thu, 2009-11-12 21:05

Confirmed

I had the same problem as sbottino with my Noka 5800 XpressMusic, Nokia Ovi Suite 2.0.1 and Windows 7 Home Premium 64-bit on my Asus P7P55D mainboard (front USB-port attached): MTP driver failed to install.

After plugging USB-cable to a rear port directly on the mainboard everything is fine.
Btw, newest ASUS BIOS for P7P55D, i.e version 0911 did not solve the problem and newest Intel's chipset driver was always installed.

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#8 sbottino Fri, 2009-11-13 11:45

kondrich I spent a month

kondrich I spent a month about this problem. I insulted nokia, microsoft, windows 7 for nothing!!!!!
This is the price to pay for new technology! My other usb device work perfectly with front usb. External hd, usb key, tom tom...... Only nokia phone hang???????

Sorry for my English....

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