2012-04-11 @ 18:51 by maurocomiottone
Moderator moved from Nokia Beta Labs/Discussion/About Nokia Beta Labs/Problems with TTS after Microsoft Apps installation
Today, for the 2nd time in my life, I have installed Microsoft Apps in my Nokia C6-01 and got the TTS not working; if I click the icon in the homescreen nothing happens, but if I try from the incoming SMS folder, selecting the message and choosing LISTEN, everything is fine.
I would like to know how to solve this issue without formatting o restoring the phone, as I don't want to spend hours and hours reinstalling alle my apps again.
I've contacted Nokia Support and the suggestion was to uninstall Microsoft Apps and try to launch TTS reader, but this has not worked.
So the operator suggested me to go on http://europe.nokia.com and look for the TTS files to download, but the file for Nokia C6-01 were removed, so the suggestion was to download the N8 version. Installing this is impossible for two reasons: 1) the files are incompatible with my C6-01 and 2) if I force the installation all I got was an "Update Error" and bye bye.
The question is what can I do to solve this issue without formatting my phone? I tried to download the whole firmware, bunt I don't know where to search to get the file to replace those corrupted in my phone.
Thanks for your help...
Mauro
Today, for the 2nd time in my life, I have installed Microsoft Apps in my Nokia C6-01 and got the TTS not working; if I click the icon in the homescreen nothing happens, but if I try from the incoming SMS folder, selecting the message and choosing LISTEN, everything is fine.
I would like to know how to solve this issue without formatting o restoring the phone, as I don't want to spend hours and hours reinstalling alle my apps again.
I've contacted Nokia Support and the suggestion was to uninstall Microsoft Apps and try to launch TTS reader, but this has not worked.
So the operator suggested me to go on http://europe.nokia.com and look for the TTS files to download, but the file for Nokia C6-01 were removed, so the suggestion was to download the N8 version. Installing this is impossible for two reasons: 1) the files are incompatible with my C6-01 and 2) if I force the installation all I got was an "Update Error" and bye bye.
The question is what can I do to solve this issue without formatting my phone? I tried to download the whole firmware, bunt I don't know where to search to get the file to replace those corrupted in my phone.
Thanks for your help...
Mauro
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I suggest you follow up again with Nokia Support since these kinds of support questions are outside of the scope of the Beta Labs forums. Alternatively, you can ask for peer support at http://www.nokia.com/discussions
John - Community Facilitator @ Beta Labs