Nokia Betalabs

Please add following information in your Nokia Link error reports (updated 10.1.2012):

1. Steps required to reproduce the problem
2. Nokia Link version
3. Operating system model
4. Device model and SW version (type *#0000# on device UI)
5. Log files and if you get a crash, also crash dump:


Instructions for collecting log files:

In Windows:

1. Enable log collecting:

Add a new string value NokiaLinkLogsEnabled with data true in Nokia Link’s registry:
- Choose Start > Run and write regedit
- Go to HKEY_CURRENT_USER\Software\Nokia\Nokia Link
- If the string value NokiaLinkLogsEnabled does not exist then click right mouse button and select ‘New -> String Value’ and give name NokiaLinkLogsEnabled
- Double click NokiaLinkLogsEnabled and write true in Value Data –field

Add a new string value LogsEnabled with data true in Desktop Platforms’s registry:
- Go to HKEY_CURRENT_USER\Software\Nokia\DesktopPlatform
- If the string value LogsEnabled does not exist then click right mouse button and select ‘New -> String Value’ and give name LogsEnabled
- Double click LogsEnabled and write true in Value Data –field

2. Restart Nokia Link to make setting take effect.

3. Try to reproduce the error

4. Logs can be found from the user's temp folder:
- Type %temp% on the Windows Explorer address bar and press enter.
(The exact paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\)
The log file names are in the following form:
NokiaLink_debug_log_.txt
DpCore_.log

You can use the error reporting form at http://tiny.cc/k3lwf to submit the log files.

To disable logs after sending log file, remove NokiaLinkLogsEnabled in HKEY_CURRENT_USER\Software\Nokia\Nokia Link and LogsEnabled in HKEY_CURRENT_USER\Software\Nokia\DesktopPlatform or rename data to other than true


In Mac:

1. Enable log collecting:

Add a new string value with name NokiaLinkLogsEnabled and data true to Nokia Link’s plist-file:
- Open /Applications/Utilities/Terminal.app
- On the command line enter:
defaults write 'com.nokia.Nokia Link' NokiaLinkLogsEnabled true

Add a new string value with name LogsEnabled and data true to Nokia Link’s plist-file:
- Open /Applications/Utilities/Terminal.app
- On the command line enter:
defaults write com.Nokia.DesktopPlatform LogsEnabled true

2. Restart Nokia Link to make setting take effect.

3. Try to reproduce the error

4. Log file NokiaLink_debug_log_*.txt can be found from:
folder /Users//Library/Logs/NokiaLink
(if hidden, press CMD+Shift+G and go to folder ~/Library/Logs/NokiaLink)

And log file DpCore_.log can be found from folder
/tmp/
(if hidden, press CMD+Shift+G and go to folder /tmp/)
You can use the error reporting form at http://tiny.cc/k3lwf to submit the log files.

To disable logs, remove keys NokiaLinkLogsEnabled and LogsEnabled or rename values to other than true.



Instructions for finding the crash dump:

In Windows XP 32 bit:
On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text in the report.
- Find the minidump file (usually C:\Documents and Settings\your_username\Local Settings\Temp\???.dmp). If there are multiple .dmp files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and end process "dwwin.exe". The dump file is locked by this process.

In Windows 7 and Vista 32 bit:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaLink.exe from the Processes list
- Right click over NokiaLink.exe and select Create Dump File.

In Windows 64 bit:
- Download Microsoft's ProcDump tool at http://technet.microsoft.com/en-us/sysinternals/dd996900
- Run ProcDump from command line:
procdump NokiaLink NokiaLinkDump.dmp

In Mac:
- Mac creates crash dumps (text files) in Users//Library/Logs/CrashReporter. NokiaLink related crash dumps are DpEngine*.crash and NokiaLink*.crash files.

You can use the error reporting form at http://tiny.cc/k3lwf to submit the crash dump files.