76 comments
Comments
Thank you for your feedback and excitement. For your information:
1. If your app is opened and is on the background, you wont see push notifications.
2. If you have multiple devices with same pulse account, you can only see push notifications on the device which is recently synchronized with the server.
3. Try changing the settings for Pulse from Pulse menu for push notifications and see if that makes a difference.
If the problem still exists, please try to grab the pulse related logs from the device for example C:\pulse.000, C:\pulse.001, C:\pulse.log
Regards,
Nokia Pulse team
Boston
Can you give us a way to test the push notification?
I didn't receive any notifications on my N8, yet I have never received any notification from a specific application so I don't know if the problem comes from Nokia Pulse or Push in general. (the app Notifications is black with only one button "Quit" on my N8/Anna).
Hi Mariani,
Please try to attach the pulse related logs from the device for example C:\pulse.000, C:\pulse.001, C:\pulse.log
And please let us know your device information by dialing *#0000# only Software Version will help.
Regards,
Nokia Pulse Team
I’m sure there is no push notification at all until you not synchronize manually with the server. I have tested everything, changed all settings and let Pulse run in the background. This makes me sad because it makes no sense to send messages via Pulse to my friends which will be read maybe stochastical one week later.
I use N8 with the latest ANNA software.
Hi,
i see notifications are not working on my C6-01 updated to Belle.
Actually, if i turn on the push notifications in pulse, as soon as i quit the program, the connection is closed, so i guess it's a pulse problem.
Then i checked the logs (see attached, called b4logout) and noticed this error "Notifications: ONA Error "notallowed" occured!".
So i logged out from my SSO nokia account, and logged back in through Pulse, activated the push notifications and closed the program, but the issue stands (even though, first time, the connection to nokiaaserver was still working).
Anyway, here attached are my logs!
http://www.mediafire.com/?ljd893ii5u1keek
Cheers,
Iacopo
Hi Lacopo,
Thank you for the logs. We will investigate this Notification Issue.
Regards,
Maninder
Nokia Pulse Team
Boston
Two Nokia N9, both PR1.1, each with its own Pulse account and both linked in one Pulse group, app not running (as per maninder6684's reply #3 above), Push Notifications enabled in app settings.
Neither N9 receives any notification of new posts by the other N9.
I couldn't find those logs on Meego (no C: drive and they're not in root or user folder)
Just to counter some of the issues, I'm seeing no issues with the latest version installed on Nokia N8 running belle.
mbrett
Lumia 800 (CV UK SW variant ID222 v.02)
FW 1600.2479.7740.11451 (WP7.5)
N8 RM-596 (Product Code: 0599001) FW 025.007 (Symbian Anna)
http://twitter.com/MartynBrett
http://mbrett.wordpress.com
http://www.TechRadar.com
its may not a proper thread for my question,
is there no push notification if a new comment has been posted for my post or latest post on group A for example?
thanks
edit:
there is a pulse notification after my friend replied on my comment on his post
Hi s6r6, @15-02-2012 02:42
We no longer put efforts on N9, though logs suppose to be in /tmp nokiapulse.log(but you wont find logs after you re-started the app) but for symbian logs are C:\pulse.000, C:\pulse.001, C:\pulse.log
@# Re: 18-02-2012 14:40 qfire
Yes If someone comment on your post or the post(by someone else) on which you commented, you will get the notifications afterwards.
Regards,
Nokia Pulse Team
@maninder6684:
Do you mean you're not developing the Pulse application anymore at all for N9?
You abandoned it??
:-o
@s6r6: Yes, unfortunately we are not going to put any more efforts on N9 client.
Regards,
Nokia Pulse Team
That's a bad new. It's like shooting a foot. I think a lot of pulse users are the N9 owners, like me. Well, then I've to uninstall it and stop telling people to use it. We may continue using facebook, XMS or twitter. They have more users than pulse and with best support (pulse doesn't support non nokia phones and neither does nokia phones now).
Regards,
Moli_T
And one more thing, for me push notifications were working fine until PR 1.2. Now pulse push notifications are not working.
I'm not even using Pulse. But makes me upset to read that it has discontinued! How stupid is Nokia (every day I'm again surprised) ?? Supports other platforms but abandon own ones... You find 3rd party developers who are able to bring applications to every possible platform, but developers who work for Nokia aren't able to do that. That's absolutely incompetent! Where are all the good developers Nokia had? Already fired? :-(
What the heck do you guys mean you're abandoning the N9!?
It was the device you started on!
It's one of the few betalab apps that've come to the bloody phone.
Does this mean the entire push notification framework is abandoned?
I bloody well hope not, this is your freaking flagship device!
So basically Nokia lied when it said N9 will get aggressive support & updates till 2015?
Several senior personnel repeated this last year, at various level of management.
In fact, I'm pretty sure Elop corroborated it at one point!
What about it supposedly being your "learning/disruptive" platform?
This is a trend, pulse isn't the only thing, we're seeing it with other things now.
Has freaking Nokia Car Mode been dropped for the N9 now too!?!
You bragged how N9 would get it alongside the 1st Gen Belle devices.
"We no longer put efforts on N9"
Eeh, is this a joke, tell me it's a bad joke.
Well if you fail, I can just say: You deserved it!
Thank you guys for all the comments. Your feedback is truly important to us and help us make a better product!
A few clarifications:
- For the next release (early April), we are planning to have Pulse WP app on Marketplace and Symbian app on BetaLabs. We might have a Meego release later this year, but not in the next planned release.
- Unfortunately not all users have Nokia (Meego, Symbian, or WP) devices. Based on the feedback provided via this forum, and in order for Pulse to be a useful app, the Pulse team wanted to give you the possibility to communicate via Pulse with other users as well.
We started working on Pulse for S40, Android, and iOS, with the best experience on the Nokia devices of course!
Sorry for the confusion and again, you feedback is extremely valuable!
Thanks,
Liron Markus
Product Manager
A change in the firmware has resulted in registration attempts we send to the push framework to fail. After consulting with the team responsible for the push framework, we have been advised that this is a known issue. They have recommended to us removing and re-adding your Nokia account via the account manager or Nokia Store to resolve the issue. I have reproduced and resolved the issue by doing so, so the following should resolve the issue:
1. Shut down Nokia Pulse.
2. Open the account manager and remove your Nokia Account
3. Restart your device.
4. Open the account manager and re-add your Nokia Account.
5. Launch Nokia Pulse and allow to sync with server.
6. Close Nokia Pulse.
7. Restart Device.
Thank you for that useful advice Austin. It worked for me just as I was about to give up on Pulse. Your commentary is so much more helpful than hearing that "we no longer put effort" into the N9. I know that WP is all the buzz at Nokia right now, but there are some loyal customers who have stuck with the company throught some dud phones in the past, and who now have N9s. If they are ever expected to take up Windows they need to be supported to the hilt.
Thanks for the suggestion! :) It made notifications work ;)
But now, if i want to remove the notifications in pulse, the connection stays on anyway! :O
Cheers.
Thanks Austin, will try that.
As for the bigger issue of abandoning N9 - I guess that's what you get for coming to the party after the company knifed the baby. Should've know better. And, see post #9 above, I bought two of those ...
:-(
I know how you all feel. I still use an N9 as my primary phone since there is so much you can do with it that isn't possible on other more closed devices.
@s6rs
That's irrelevant, they brought it to market, they marketed it aggressively in many countries.
It was & still is their flagship phone in most countries (even compared to 900 it still is many ways).
They also promised strong support/updates till 2015...
The majority of users have no clue about OS's, they just expect a well supported hw/sw experience.
Which means excellent core os/apps, & schemes that foster at least some 3rd-party app growth/dev.
This is going a bit off-topic, but yeah jalyst, welcome to the corporate world. Companies promise all sorts of things all the time only to do an about-face whenever it's more convenient. The sad fact is that Meego is dead. To be replaced by Tizen in which Nokia has no part:
http://arstechnica.com/open-source/news/2011/09/meego-rebooted-as-intel-...
So much for the "learning and disruptive platform" ...
Well, Nokia never really even got started...
They mostly had their feet in the Maemo camp still, there was nothing alive to kill.
They hadn't begun to fully ramp up into "MeeGo proper" yet.
So MeeGo being dead is a red-herring...
Maemo lives on* & is rumored to continue (in a notably diff. form) with Meltemi.
I know all about Tizen and it's relationship with MeeGo proper.
*in the N9 as Maemo6x (aka MeeGo-Harmattan), which has little to do with what would've eventually come w/MeeGo proper, other than providing a solid Qt/UX basis for it.
Sorry for ranting...
I know this is a beta project etc. But we already have countless of more or less similar systems, which also fail to support Nokias platforms fully (Whatsapp...) You had a chance to be the first really multiplatform Im-social app - but you failed.
- You are using Qt (for Symbian version)
- You are using Qt (for MeeGo/Harmattan version)
- You advertise Qt as the way to _easily_ support multiple platforms
- You drop support for your currently most expensive device which you promised to support for many years, even though it should be the poster boy for your multiplatform development environment
- You cause even more damage to your reputation, (for seemingly miniscule developer effort) how can your customers trust you in the future? Why do you keep saving in all the wrong places?
This app and Nokia Maps are like the only 2 awesome apps from Nokia. The rest is basically crap. I'm talking about N8/Symbian.
About push notif...
I have to close the app to get push notification.
My friend has N9, he likes this app too. We are going to show this app to some other friends too so they could also try this on their phones, few N8s and Android devices...
With regard to the proposed solution to failing push notifications (attached below), where can I find the 'Account Manager'? I searched my phone (N8 Belle) over and over again...
Thanks for the help!
ps. I love this app! Very nice.
*************************************************************************
A change in the firmware has resulted in registration attempts we send to the push framework to fail. After consulting with the team responsible for the push framework, we have been advised that this is a known issue. They have recommended to us removing and re-adding your Nokia account via the account manager or Nokia Store to resolve the issue. I have reproduced and resolved the issue by doing so, so the following should resolve the issue:
1. Shut down Nokia Pulse.
2. Open the account manager and remove your Nokia Account
3. Restart your device.
4. Open the account manager and re-add your Nokia Account.
5. Launch Nokia Pulse and allow to sync with server.
6. Close Nokia Pulse.
7. Restart Device.
@maninder6684
Disappointing. I guess if you have no one left at Nokia that knows anything about Meego, its a bit hard to develop the app. That's a shame, as I was trying to get my iPhone and Android friends to use the web app until the native one comes out. Instead, we all are going to use something else.
To other N9 users, Nitdroid was released to Alpha today. Fingers crossed this becomes a stable release.....and then the drivers are available for an Open webOS port to the N9. At least HP are willing to give some support, unlike Nokia (if you are killing Meego, at least open source it).
@Snake-Anthony: Those instructions are specific to the N9. However, if you would like to try and see if a similar sequence of steps will resolve your issue too, the easiest way to manage a Nokia Account on a Symbian device is through Maps. In my case, the following works:
1. Open Maps
2. Press the options menu on the toolbar
3. Press "Settings"
4. Press "General"
5. Press "Nokia account"
6. Press "Nokia account"
@Liron.Markus
Any news if we will see an updated Meego client, now that the WP7 and Symbian clients have been updated? Or more to the point, are Meego users missing any new features that the other clients now have?
Cheers
Rod
@lavo96, now that we have Symbian, Meego, and WP clients we will try to have HTML5 one, so that Pulse users will be able to communicate with all, no matter what OS they use.
Cheers,
Liron
@Liron
Meaning the Maemo6x client won't be kept at feature parity with Symbian/WP...
And that if we want feature parity going forward, we'll have to use the HTML5 client?
Cheers.
Aren't you ignoring the elephant in the room? On the N9 the push notifications are still unreliable, which makes the app useless for N9 owners, who still outnumber Lumia owners worldwide.
"On the N9 the push notifications are still unreliable"
Unreliable yes, non-existent no, it may be solidified eventually...
As-to-how limited notifications still are in WP, incognito puts it best here
http://mynokiablog.com/2012/04/24/skype-is-coming-to-nokia-lumia-610-sub...
Not sure what you mean by useless exactly, it works here, can be flaky ofc.
Tried eBuddyXMS lately? Wazapp will be available very soon too.
And there's no way N9 owners still outnumber Lumia owners worldwide.
If they do it's not by very much, & it won't be true by the end of Q2 IMO.
Lumias are now in 40-odd countries (check Lumia momentum map)...
Whenever they arrive in a N9 country the pattern's usually the same.
(won't go into the detail of that pattern, tired of repeating myself)
Had WP7x supported Arabic, the Lumias coverage would be even broader by now.
It's not due to come with Tango, amazingly it won't be ready till WP8.
And still the N9's not allowed into approx 10 significant economies the Lumias started in.
Let me clarify myself about unreliable push. It works on my N9, mostly, but never on my wife's since PR 1.2. That makes it useless for me. If she sets her phone to give her email notifications instead, it is still not as quick as push should be, and her battery runs out in twelve hours! For an app which is supposed to allow for instant communication it is just not up to the job. Nokia's attitude to the N9 is well documented in the comments preceeding this, so I don't expect a fix. As you say, maybe the HTML5 version will finally allow it to run properly on Nokia's own phones. But what a peculiar approach they have to keeping their customers satisfied. After the Q1 results are you sure there will be a Q2?
I'm not referring to Pulse, I'm using mostly eBuddy....
It has it's issues, but lately they've become far less common...
I've seen no indication that they're abandoning refining the push framework.
It's feature complete enough (more than WP7x), it just needs to be stabilised.
They've merely indicated they're no longer working on the Pulse client "for now".
["If she sets her phone to give her email notifications instead, it is still not as quick as push should be, and her battery runs out in twelve hours!"]
Ah msgserver bug, I've prayed to twelves gods that it's finally resolved in 1.3.
It actually was fixed in 1.2, but the changes caused some regression...
Which resulted in a new bug, which resulted in the same symptoms/issue.
The main dev pushed a fix ages ago, he tried to get it into 1.2 but was knocked-back.
And last time he filled us all in, he was worried it may not make it into 1.3 either.
I nudged him a wk or two ago to see if it was coming to PR1.3 but no response.
I'm fortunate in that I don't seem to hit it nearly as much as others do.
["After the Q1 results are you sure there will be a Q2?"]
Yes, sadly there will.....
It's full steam ahead & WP only/forever while Elop & co. are at the helm.
It will work in-the-end, just...
But not wo/a huge element of risk, & coming very close to losing it all.
And they'll be like:
"See, we were totally right all along, massive success, high five!
We must never dare to build our own OS in the future for top-end devices.
Leave that to Microsoft, only they know what they're doing!"
But ofc folks that KNOW the history of S^X & Maemo/MeeGo will know better.
But they don't really matter any more, they haven't for a long time.
The only outsiders that matter are approved "analysts"...
Hi jalyst,
As for Pulse platforms, nothing is set in stone :)
We would love to hear your opinions and suggestions, and we will take those into account as we have done in the past.
Any features you would like to see in future releases?
Thanks,
Liron Markus
Product Manager
@Liron
Well that was kind of a cryptic response...
It would be good if you could just directly address post #39?
And subsequent posts if you see any false assumptions/assertions.
e.g.
Perhaps you really aren't stabilising the notification framework in Harmattan?
I was saying you're just no longer working on a Pulse client.
But others here have assumed it extends deeper than that.
As for features for the HTML5 Pulse client...
I would suggest that you take a look at the market leaders.
Implement everything they have, but in more clever ways.
Also implement some unique ideas, build a better mousetrap.
Thank-you.
We would love to continue development of the MeeGo client. However, without the large user base of Android and iOS (which the HTML5 client is currently targeting), Pulse will be of limited use as many potential participants cannot reasonably use our client. This is the primary thing stopping me and other Pulse users from using it with many people.
We are monitoring these forums though, and if anything breaks due to platform or service updates, we will at least look into them to see if anything can be done.
As for push notification issues, they are beyond our team's control, which is why they have been seen in other applications (see comment #43).
Meego client updates are currently not scheduled for Pulse, but the possibility may be revisited once Pulse is accessible to many other people.
Thanks,
Liron Markus,
Product manager
You are fortunate then. The primary thing stopping me from using Pulse is the fact that I cannot even use it with my own family, because push notifications don't work. Why do you imagine that iOS and Android users will want it? Because their (satisfied) Nokia using friends urge them to get it, no other reason.
If push notification is beyond your control, surely it should be within your sphere of influence. After all, Pulse is the only Nokia application on the N9 which uses it.
@Liron
Wouldn't it be easier LT to keep Maemo6x @parity if you migrated it -NOW- to HTML5 too.
And then applied updates for it at a lower priority than iOS/Android going forward?
["As for push notification issues, they are beyond our team's control, which is why they have been seen in other applications (see comment #43)."]
Right but as asked in post #43, we need to know from that team if it's being stabilised.
It doesn't need a great deal more functional improvements, it just needs to be reliable!
How do we get feed-back from someone associated with that team?
Thank-you.
what about nokia 500? Still have something went wrong check your connection issue.. I have been looking forward to get a working version for month but i started to think that we nokia 500 users are really dumbs because no regular updates no working apps no maps etc.. Please fix it asap.. Thanks in advance...
Here is the link to Nokia support forum for Maemo and MeeGo devices:
http://discussions.nokiausa.com/t5/Maemo-and-MeeGo-Devices/bd-p/maemo
I hope you'll find it useful.
Thanks,
Liron Markus
Product manager
@Liron
That's somewhat of a terse/buck-passing response.
But thanks for not ignoring me entirely, I guess.
Cheers.
For those posters who haven't noticed...
This thread's about Pulse support* for S^3 (Anna/Belle etc) & MeeGo-Harmattan (Maemo6x).
It has nothing to do with support for S40 (Asha phones etc).
If you have a questions about S40 support, start a new thread.
*and to a lesser extent, Push Notifications in general.
^What on earth are you talking about?
Your posts are totally off-topic, & they barely make sense anyway.
You're asking about Pulse for S40, you need to start a new thread.
I think it's bad that you only provide cryptic or very weak answers to the questions asked by jalyst.
Is this how Nokia will treat there long time users that doesn't wan't to jump on the new Lumia train but still has modern high-end Nokia devices?
It actually scares me as an long time Nokia customer (since 1992).
But i guess that unless i jump on an for me completely useless Lumia device i'm not valued as an user and customer anymore.
I would like to read real answers to jalysts questions.
^Sadly I doubt we will ever get answers....
From experience I know I will be stonewalled...
But that won't stop me trying what Liron has suggested.
It will be a waste of my time though, I'm expecting that.
Without reliable push notification, the entire product becomes pointless.
I understand Nokia has more substantial problems these days. I read about the 10,000 layoffs, the horrible quarter results etc. Perhaps the whole project will get axed because Nokia simply runs out of money.
But IF you want to keep Pulse around, you MUST have working push notifications. Everything else is secondary.
I read #47 "As for push notification issues, they are beyond our team's control". Liron Markus, as product manager, if you can't get this fixed, all your other work on this product is wasted.
No matter how great the interface or other features, nobody will use it in the long run if you don't get alerted to new activity - ESPECIALLY since Pulse caters to smaller, lower-volume networks like my family. I'm not going to check manually every few hours to see if perhaps my wife posted a new comment. When after a few days she does post, I don't see it, she complains about lack of response, she stops using it altogether. This actually happened. We're both using N9s.
^I'm yet to chase-it-up further in the dev forum, as recommended by Liron.
I also emailed her & had a slightly more substantive response, but still suggesting the same thing.
I have it bookmarked, haven't forgotten, I'll get round to it eventually.
But if someone wants to run with it in the meantime, please feel free to.
I'm entirely with you on that s6r6. My wife's N9 doesn't give notifications with Pulse either. Mine does, and hers used to until PR 1.2. What is really annoying, apart from the "let's ignore it and see if it goes away" attitude of Nokia, is that her push notifications are working perfectly for both eBuddy and Wazapp. However, as the good ship Nokia sails towards her destiny with the black hole which is Microsoft it is clear that N9 has been thrown overboard, along with half the crew. Sorry about the mixed metaphor.
So, has anyone actually bothered contacting the folks directly involved with the framework.
Liron pointed us to the dev sub-forum where we're more likely to get clarity on the matter.
I, for one, have not. We were invited to trial this Pulse app and give our opinions on it, not beat our heads against the brick walls of one Nokia department after another, trying to elicit a useful response. If they are serious about customer satisfaction they can at least go to the trouble of referring these matters to the appropriate department themselves. Soon it should be a lot easier for them to communicate with their colleagues: they will all be sitting in the one room.
@gclapp: Could you try what I posted in Comment #22? Other people who have had push notifications stop working after updating to 1.2 have resolved the issue by doing what I indicated in that thread.
Cheers,
E-Mail: Austin.Nokia@ovi.com
Nokia Pulse Developer
I tried that. It makes it push notifications work - kind of and for a while.
"Kind of" because you still don't get notified if your N9 is powered off when the notification is sent. I'd expect to get the notification as soon as I turn my phone on, but that doesn't happen. "You missed out - too bad!"
"For a while" because it stops working again, or at least becomes unreliable, after some time. Our phones now sometimes get notifications, sometimes - most of the times - they don't.
I went through your procedure about 2 months ago last time.
the connection stays on anyway after close Nokia Pulse 0.93.6
Nokia Pulse still using xmppservice in the background even you closed it,
you need from Nokia Pulse... sign out and exit for really terminate the network connection
I think is a bug of Nokia Pulse 0.93.6 beta is should support Push notifications like mailbox widget when the app is closed, tested Nokia N8-00 Belle, i did not found Nokia Pulse widget !
I was able to make push notifications work by following "delete and recreate Nokia account" posted in the thread. I am on PR 1.3 on my N9.
Tried with N9 (1.2) and E7 (Belle Refresh). Result is frustrating: no push notifications whatsoever on neither device! The remove-nokia-account trick described earlier did not work. Comment #62 is right, if this does not get fixed, the entire product is completely useless. Btw, there are also no notifications whatsoever in the web client (at least on IE and Chrome).
Adding to #73: I got a notification on N9 now, still nothing on E7, and nothing on Android. E7 beeps, but does not tell why it beeps. The N9 notification is also rather useless because it only seems to work when the client is not running. The running client itself has no way to notify me that new messages arrived?
My push notification was working for someday. After i update my facebook aplication it stops working please help me. Im using s40 noki x2-00
