Nokia Betalabs

Hello wishall.raj,

Could you provide us the system properties and log files?
Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z

Regards,
Marina
Nokia Suite team

Could you try to run repair when this error happens? It would
recache msi files and fix windows installer's and our installer's caches.

You can try to repair it in the following way:
- Go to Add/Remove Programs in Control Panel (called Programs and Features in Microsoft Windows 7).
- Select Nokia Suite in the list of applications and click Change/Remove.
- In the dialog that appears, choose Repair. Nokia Suite then checks that all the needed files are intact and repairs any errors that were found.

Best regards.
Marina
Nokia Suite team

Thanks a lot for the update. I repaired the installation and it is working. That is really strange you know... i uninstalled the application and re-installed it twice and that did not change anything. So i thought repairing it will not do any good either and did not try repairing it. But that was the actual solution. Thanks again.

Hi wishall.raj,

Nice to hear it is working.

Thank you for informing!

Regards,
Marina
Nokia Suite team

Hello,

I have upgraded suite as per software updates in update section of suite.

but the suite is not detecting my N8 even when windows detects it and can transfer files.

on phone screen the i can see the battery charging symbol.

So only nokia suite is not detecting N8 rest all are. tried changing various modes but still it does not detect.

Repaired nokia suite 4-5 times and it detects immediately but after disconnection and reconnection it does not detect.

Please help, my log file is as follows

Nokia Suite 3.3.89

Nokia PC Suite 7.1.40.6

PC Connectivity Solution 11.5.29.0

Connectivity Cable Driver 7.1.69.0

Maps Service API 4.0.29.0

Nokia mPlatform 2.7.72

Desktop Sync Engine 1.7.110.333

Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 2
Language: English

Detected internet browsers:
- Microsoft Internet Explorer 6.0.2900.2180
- Google Chrome 12.0.742.122 (Default browser)

Detected USB drivers:
- Default Hub Driver for USB 5.1.2600.2180
- USB Modem Driver 5.1.2600.2180
- EHCI eUSB Miniport Driver 5.1.2600.2180

Hello sidd316,

Could you provide us the system properties and log files?
Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z

Regards,
Marina
Nokia Suite team

Hello,

I have upgraded suite as per software updates in update section of suite.

but the suite is not detecting my N8 even when windows detects it and can transfer files.

on phone screen the i can see the battery charging symbol.

So only nokia suite is not detecting N8 rest all are. tried changing various modes but still it does not detect.

Repaired nokia suite 4-5 times and it detects immediately but after disconnection and reconnection it does not detect.

Please help, my log file is as follows

Nokia Suite 3.4.35

PC Connectivity Solution 12.0.16.0

Nokia nPlatform 3.4.35.0

Desktop Sync Engine 1.8.148.695

Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 2
Language: English

Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385
- Mozilla Firefox 3.6 (Default browser)
- Opera 11.50.1074.0
- Google Chrome 6.0.490.1

Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385), Active, In use

Detected USB drivers:
- Default Hub Driver for USB 6.1.7600.16385
- EHCI eUSB Miniport Driver 6.1.7600.16385Nokia Suite 3.3.89

Hi,

To fix the problem, try the following solutions:

• Disconnect the USB cable and connect it again.
• If you use a USB hub, try connecting the phone directly to the computer.
• If you use a USB hub with an external power source, make sure that it has been switched on.
• Check the USB cable for problems and replace if necessary.
• If your phone asks you for the connection mode that you want to use, make sure that you select Nokia Suite(or PC Suite) on your phone.
• Disconnect the cable, restart the computer, and try again.
• Keep in mind that if you remove USB devices without using the Safely Remove Hardware tool in the Windows taskbar, connection problems may appear.
• Go to Add/Remove Programs in Control Panel (called Programs and Features in Microsoft Windows 7).
• Select Nokia Suite in the list of applications and click Change/Remove.
• In the dialog that appears, choose Repair Nokia Suite then check that all the needed files are intact and repair any errors that were found.
• Control Panel > Programs > Programs & features > Nokia Connectivity cable driver, right click and Change/Repair
• Try go Control Panel > View Devices > Remove your device profiles and reinstall them.

I hope this helps and you manage to resolve your issue. Please get back to me if your problem persists.

Could you try also the latest version of Nokia suite 3.4.45?

If you still connect device to Nokia Suite with USB could you provide error report via this link http://tiny.cc/ja40z.

Regards,
Marina
Nokia Suite team

Nokia Suite 3.5.34

Nokia PC Suite 7.1.40.6

PC Connectivity Solution 12.0.32.0

Connectivity Cable Driver 7.1.78.0

Nokia mPlatform 2.7.72

Desktop Sync Engine 1.8.223.969

Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 2
Language: English

Detected internet browsers:
- Microsoft Internet Explorer 6.0.2900.2180
- Google Chrome 20.0.1132.57 (Default browser)

Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 2180), Active

Detected USB drivers:
- Default Hub Driver for USB 5.1.2600.2180
- USB Modem Driver 5.1.2600.2180
- EHCI eUSB Miniport Driver 5.1.2600.2180

The above is log file still connectivity issue bothers me