Nokia Suite 3.8.10 Beta for Windows

Beta (Likely to graduate to a commercial product.)

This update breack outlook sync to my N8-00

2012-06-26 @ 10:27 by matzepatze
Nothing more to add to the headline,
Except maybe the most stupid suggestion in the error message to setup my outlook again.
 
 

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Hi matzepatze,
Thank you for your feedback!
What has happened to Sync, have you lost any contacts?
What is the OS version you are using?
What is the Outlook version you are using?

Thanks,
Best regards,
taza99
Nokia Suite Team.

Hi,
The previous beta version worked perfect with my Win7 64 bit and Office 2010 32 bit.
I've not lost contacts as I'm not using that synching option with Nokia Suite: Nokia Suite cannot handle more than one source of contacts in outlook, If I have e.g. 2 sources then Nokia mingles them all together in the Phone (ok) but also backwards to outlook, so in outlook I then have all contacts twice - once in each source.
Same basically with calendars. I never understood why I can have several calendars in the phone if the sync SW cannot handle that.
Sync just stopped working after the update and displays an error message:
"There was a problem with syncing your calendar itmes and tasks. Go to calendar itmes and tasks options and choose another user profile or folder [my comment: useless selection, this is the one I have and want to sync with! I don't have another one]. If the problem prtdidyd, open MS outlook on yoru computer and try settig up yoru user account again [This suggestion is even worse than the previous one]
Error code: 83860036

Hi matzepatze,
Thank you for your feedback!
Please send us the log files, while trying to reproduce the error situation, Please follow these steps:
1. Enable log gathering by checking 'Start collecting logs' in Tools > Options > General.
2. Disconnect your device from your computer and exit Nokia Suite from File > Exit.
3. Reopen Nokia Suite and reconnect your device.
4. Try to reproduce the error and click Help > Send feedback in Nokia Suite menu and fill in the description of the bug. Log files and system information will be automatically included in the feedback. You can also add screen shots and other files by choosing Add file (maximum size 5 MB).
5. Add also the discussion forum thread link and your username in feedback field.

Thanks,
Best regards,
taza99
Nokia Suite Team.

HI Taza99

Just sent the feedback file via NokiaSuite

Hello ,
Thank you for sending the logs!
Could you please try out this:
Go to Nokia Suite Calendar sync settings and select again the folder you want to sync from Outlook side (even if you will select the same folder as it was set before, this operation needs to be performed); after this sync again and let us know the results.

In case this does not solve the issue, please send the logs again using send feedback.
Thanks,
Best regards,
taza99
Nokia Suite Team.

Hi,
Had tried your suggestion before even sending the first logs.
Have completely uninstalled and then re-installed the app and before deleted my phone from Nokia Suite.
After re-install, setup my phone again and sync now works though as usual sync overwrites more up-to-date outlook entries and causes changed calendar entries in my outlook.

go to sync options > sync conflict resolution and select the option Microsoft outlook. so it will always keep your outlook as a master calender and wont override.