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Are you still having the problem? If so, we'll need some more information from you in order to figure out what is going on.
What is the model of your device?
When did the problem start?
What version of the Client is installed on your device?
Which country are you in, and what operator are you using?
Did anything change on your device prior to the problem occurring?
If you can provide some more information, we'll try to figure out what is going on.
I'm still having the problem, my device is a C3-00 and the problem started a week ago when I tried to launch the client, it loads for a moment and then showed "closing Store" and now every single time I try to launch the client appears that message. The application doesn't run! The version is 3.26.1, I'm from Peru and the operator is Claro owned by America Movil. Prior the problem I tried to upload the client version, it uploaded to the current version successfully and started the problem. Do you know what's going on? Please help me!! I can't use the store nor upload the uploadings of the apps! Thank you!
First... your device C3-00 is not listed in the supported devices for this beta labs trial. It is unfortunate that you installed it, but it should still work on your device.
So, if I read your description correctly, you were able to access the Store with your old Client. Then you decided to install the beta labs trial via your browser, and it updated successfully. But ever since that time, when you try to open the Store, you see the pop-up "closing Store".
Were you ever able to open the Store after updating to 3.26.1?
Before you see the "closing Store" pop-up, do you see the blue shopping bag screen? Anything else?
What language are you using on your phone? (please check the language setting under "Settings"). If you could, could you please switch over to English and try to open the Store again? Report what you observe, and then you can switch your phone back to your normal language.
Our testers have tried to reproduce the issue you reported, but no luck so far. :-( Thank you for your assistance with debugging.
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